Roy Atkinson

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Customer Service and Customer Experience expert Shep Hyken joins the Reach Your Do Point® podcast. Don't forget to subscribe! Customer Service: A Cultural Philosophy with Shep Hyken

Customer Service and Customer Experience expert Shep Hyken joined the Reach Your Do Point® podcast to explain why Customer Service Is a Cultural Philosophy:

It’s not “Breaking News.”
It’s well and truly broken.

Mark Thomas President, Escoute LLC CGEIT, CRISC, CDPSE, COBIT Assessor Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT… Reach Your Do Point®: Navigating Governance: Insights from a GRC Expert

Catch the wisdom of Mark Thomas on governance, risk and compliance (GRC).
The full video episode of Reach Your Do Point® is on YouTube:

IBM laid off 8,000 employees to replace them with AI, but what they didn’t expect was having to rehire as many due to AI. The technology sector witnessed a fascinating paradox in 2023 when IBM made headlines for eliminating approximately 8,000 positions through artificial intelligence automation, only to discover that th...

Many organizations can learn from this.

blog.bostonorganics.com/ibm-fired-80...

Hear from Pete McGarahan on the latest Reach Your Do Point® podcast.

Links here: royatkinson.com/home/

Over 87% of Al end users & providers are somewhat concerned or higher in terms of their level of trust in Al today. Cybercrime (94%), Misinformation (92%) and Bias (80%) are where Al end users & providers are very or extremely concerned

3rd annual @thinkers360.bsky.social research: 2025 AI Trust Index Research Survey in collaboration with Babson College.

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Graphic shows a photo of speaker Roy Atkinson, CEO of Clifton Butterfield, LLC, and the title of his talk, “What can a bookstore teach us about service management?” Event: itSMF-UK’s ITSM25 conference https://www.itSMF.co.uk/itsm25 Location: Stadium MK in Milton Keynes. Date: 10 November Time: 10:15 to 11:00 (AM)

I’ll be in Milton Keynes on 10 November to talk about how changing a viewpoint can change everything. #ITSM25

www.itSMF.co.uk/itsm25

The subtitles substitute “insidiously” for “assiduously.” Shall we be covert, traitorous @lucyworsley.bsky.social followers?

"I do think it’s important though that companies and their leaders think about AI from a company perspective and think about it strategically in terms of what the company wants to do with AI and then filter it down to the managers so that they’re all working together" - Pete McGarahan

Read faster than you listen? The transcript of the latest episode of Reach Your Do Point® is posted on Substack. See what Pete McGarahan has to say...

royatkinson1.substack.com/p/the-value-...

The Value of Outreach - Pete McGarahan Podcast Episode · Reach Your Do Point® · 10/13/2025 · 26m

The new episode of Reach Your Do Point® features Pete McGarahan, a renowned service and support leader. We talked about personal outreach and the functions of AI in IT support and customer service.

Audio: podcasts.apple.com/us/podcast/r...

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Sweet Uggi. ❤️

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Reach Your Do Point® Business Podcast · On this podcast, host Roy Atkinson will be sharing stories from many who have found their Do Point® and eliminated the barriers to their success. (Do Point® is a registered…

The Reach Your Do Point® podcast is all about how and why people do what they do.

Available on:

Apple Podcasts: podcasts.apple.com/us/podcast/r...

Spotify: open.spotify.com/show/3GsYSJE...

Amazon: music.amazon.com/podcasts/e83...

iHeart Radio: iheart.com/podcast/7812...

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What It Takes to Lead Through Digital Disruption Researchers found that leaders who successfully navigate digital disruption draw from a mix of traditional and emerging leadership styles. Most impactful, however, was a tension between two…

What It Takes to Lead Through Digital Disruption

Good Leadership behavior chart in the comments

#AI
hbr.org/2025/09/what...

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Well worth it, David.

The Trouble with AI Isn't AI Roy Atkinson

The trouble with AI isn't AI; it's how we choose to use it.

We can make "baby podcasts" or we can solve real problems. It's up to us.

cliftonbutterfield.com/blog/f/the-t...

What can a bookstore teach us about service management? Presented by Roy Atkinson of Clifton Butterfield, LLC, at Stadium MK as part of the ITSM25 conference by itSMF-UK.

Join me in Milton Keynes on 10 November.
www.itsmf.co.uk/itsm25

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Call for Speakers | Support World Live Join industry leaders at SupportWorld Live for 50+ expert sessions on IT support, service management, and AI automation.

Have an IT service and support story to tell? HDI’s #SupportWorld Live conference is accepting submissions:

www.hdiconference.com/call-for-spe...

What a CIO Must Do to Prep for Quantum Computing Quantum computing is coming -- perhaps as a slow-burning inevitability. What steps can your organization take to be quantum-ready?

What a CIO Must Do to Prep for Quantum Computing

www.informationweek.com/it-leadershi...

My take: The quantum risk is unclear, but possibly quite significant. CIOs should have the CISO do a proper quantum risk assessment at the very least. At issue: Remediation could be a large + long effort.

Are Your Metrics Killing Your Customer or Employee Experience? by Roy Atkinson

Are Your Metrics Killing Your Customer or Employee Experience? cliftonbutterfield.com/blog/f/are-y... via @RoyAtkinson of @Trust_CB on @Thinkers360 #CustomerExperience #ITOperations #ITStrategy

Transcript of the latest Reach Your Do Point®

open.substack.com/pub/royatkin...

Beautiful Uggi. ❤️

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