Trident Group

Our latest TridentTalk magazine should have landed on your doorsteps! 📮

It gives you can update on what we achieved last year and the services we offer.

Read our latest magazine and more of our communications at https://ow.ly/QgOF50XlMLF

🔥 Remember, remember ... fire safety saves lives! 🎆

Bonfires and fireworks can be dangerous - keep yourself and neighbours safe.

Celebrate this Bonfire Night at an approved, public event.

#stayfiresafe

Getting in the festive spirit? 🌲

Join the Deelands Team this Saturday 8th November for the Christmas Craft Fair 🎅

⏰ 2PM - 5PM
📍 Deelands Hall, B45 9RR

Following #DampAndMouldAwarenessWeek, we’re proud to share Jackie’s story! 👏

Our team acted fast to resolve her damp & mould issue—service she called “exceptional”. 🏠

Read more 👉 https://tridentgroup.org.uk/jackies-story-turning-challenges-into-a-fresh-start/

📹 https://youtu.be/YNv8KBCoN2s

🎃 Don't let your Halloween get too scary! 🎃

Carving pumpkins is a fun activity- but lit candles can be dangerous.

Remember to keep your pumpkins out of reach of children and blow candles out at night or use electric ones.

#stayfiresafe

Worried you may be experiencing damp and mould in your home? 👀

6.5 million households in the UK are affected by damp and mould which can lead to health risks. 😷

Check your home today and contact us if you need support! 🏡

✉️ Customerservices@tridentgroup.org.uk

Home insurance doesn't have to be spoo-ky!

Purchase a MyHome contents insurance policy between 17 October and 30 November 2025 for the chance to win 1 of 5 £20 Amazon vouchers. Full term and conditions apply.

Visit https://ow.ly/7rft50XeWrX for more info and your chance to win!

We are aware that there maybe issues with our phone lines and are working to fix them.

If you have an emergency, please email us on CustomerServices@tridentgroup.org.uk

Alternatively why not use our online portal? https://tridentgroup.org.uk/residents/mytrident

Trust the Process... 💪

This #DampAndMouldAwarenessWeek, we’ve updated how we deal with it!

🔹 Report it via call or email
🔹 Quick checks – 24 hour Emergency Response, big risks checked in 10 days
🔹 We act quickly and log everything

More info: https://ow.ly/GQUR50XirBm

💜

We are proud to celebrate #DampAndMouldAwarenessWeek as we encourage you to check your home and keep everyone safe. 💜

Today the UK introduced #AwaabsLaw which has inspired some changes in our policies.

For info: ✉️ CustomerServices@TridentGroup.org.uk

Stay Gas Safe!

We send letters to you each year to book a gas safety check. Help us to keep you safe and make sure to book your appointment straight away.

Learn more at: https://tridentgroup.org.uk/my-home/resident-home-safety/home-contents-insurance/

Home Insurance Doesn't Have to be Spooky - Trident Group With Halloween just around the corner, Thistle Tenant Risks are celebrating by offering tenants and residents the chance to win 1 of 5 £20 Amazon vouchers!

Read more at tridentgroup.org.uk/home-insuran...

Home insurance doesn't have to be spoo-ky!

Purchase a MyHome contents insurance policy between 17 October and 30 November 2025 for the chance to win 1 of 5 £20 Amazon vouchers. Full term and conditions apply.

Visit https://ow.ly/7rft50XeWrX for more info and your chance to win!

This National Hate Crime Awareness Week we want to let you know how Trident can support you.

No one should have to put up with hate crime.

Report hate crime to us by calling our ASB Officer on 0121 633 4633.

Fire Safety saves lives.

The video below tells the story of Natasha and Karlo who tragically died from a fire caused by an e-bike battery. 💜

This video (which some viewers might find distressing) tells their story.

https://youtu.be/mKplzN4YGHw?si=zz0Kr0X3e2Fy_nTi

It's important to ensure that you have contents insurance to protect your belongings in your home in case of a fire.

There are a number of insurance companies that are available and you can find good deals on sites like https://ow.ly/9ubn50UPm9P

Staffordshire recycling yard fire blamed on batteries Around 30 firefighters tackled a blaze at a waste centre near Cannock which has been blamed on recycled waste and lithium-ion batteries.

Fire Safety keeps everyone safe.

It's important to always recycle and bin lithium-ion batteries safely.

You can see the impact below 👇

https://www.expressandstar.com/news/local-hubs/staffordshire/cannock/2025/09/26/staffordshire-recycling-yard-fire-blamed-on-batteries/

🚨TEST IT TUESDAY🚨

Broken smoke alarms can mean you are at 8x more risk of an injury due to fire. ⚠️

Regularly check your alarms, as you never know when you will need them! 🔥

Take a minute out of your day today to check that they are working & keep your home fire safe✔️

This week is Fire Safety Week and the theme is “Charge into Fire Safety: Lithium-Ion Batteries in Your Home.”

Learn more about the dangers of E-bikes; scooters; and mobile scooters at https://tridentgroup.org.uk/fire-safety-prevention-week/

We care about what you think of us so our partners TLF Research have been asking your opinions.

The video below show how we've been doing since April.

Thanks to everyone who answered.

Want to tell us how to improve? Get involved at ow.ly/S61Q50X5Ibl

Image of two Asian men one older filling in a survey and the younger talking to him. Text says "We need you! Join our scrutiny projects and tell us how we can improve"

In July we asked you what areas you wanted us to look at and improve.

You chose complaints and repairs and we'll be launching scrutiny panels soon to see how we can improve.

Want to be involved? Apply at forms.office.com/e/nA5CAtt7Un

Find out more at tridentgroup.org.uk/your-scrutin...

Comic Sans text saying "Graphic Design is our passion" with an obnoxious smiley face

If it's yours too, why not join our communications panel and shape how we share key information and news with our residents.

If you're interested, comment or DM us - or you can email communications@tridentgroup.org.uk

#haveyoursay

Shape government policy! - Trident Group The Ministry of Housing, Communities, and Local Government (MCHLG) are recruiting for social housing residents to join their national resident panel.

Shape government policy - and improve social housing!

The Ministry of Housing are recruiting for the national resident panel where social housing residents can influence key policies.

Find out more at: ow.ly/6vK050WJwUe

Apply at: ow.ly/993950WJwUf

Tenant Satisfaction Measures 2024 - 25: Work in Progress

We are on a journey to improve the service you receive as residents.

That’s why we take your feedback so seriously so we can make sure our properties are somewhere you are proud to call home.

View our performance last year at tridentgroup.org.uk/how-we-perfo...

Session 7: Handling your complaints - Four Million Homes If you have a problem with your landlord, you have the right to complain and expect a fair, timely response under clear procedures. This session will explain landlord responsibilities, the complaints ...

Unsure of the complaints process? Not clear what is and isn't a complaint?

Join Four Million Homes for a free session tomorrow evening as they explain how all housing associations have to follow a complaints process.

fourmillionhomes.us21.list-manage.com/track/click?...

Image of an eye with a magnifying glass. Text says "Put us under scrutiny... Tell us what needs looking at!"

What do you want Trident to look at and improve?

Is it how we handle ASB? Our repairs? Complaints?

Tell us by filling in this survey: ow.ly/uwBS50Wp67a

Find out more at ow.ly/5oUf50Wp673

Live webinars from 26 June 2025 to 26 June 2025

🌟 Become an influencer - learn how to have your say! 🌟

On Thursday, Four Million Homes are doing free webinars on the power of your voice as a resident.

Learn more at fourmillionhomes.org/events/categ...

Influence Trident's services by getting involved: tridentgroup.org.uk/getting-invo...

Trident believes housing management matters

We are proud to support @insidehousing.bsky.social Management's campaign promoting the wonderful work that housing managers and teams do.

Learn more about the campaign (and see our very own Nigel Wilson explain why it is important) at management.insidehousing.co.uk/hmmcampaign

Trident Group welcomes Spending Review - Trident Group

We welcome the spending review and the government's commitment to social housing.

We continue to work with our partners across the sector in backing social housing including supported housing and providing a high quality service our residents expect.

Read more: tridentgroup.org.uk/trident-grou...

Meet your refreshed Customer Voice Group - Trident Group Meet your refreshed Customer Voice Group - impacting and influencing Trident's services

Our Customer Voice Group have had a lot of influence over the last 12 months and have been involved in a lot of projects.

Read about their achievements and about our refreshed group at tridentgroup.org.uk/meet-your-re...