Dan Gingiss

Credit Card Merchant Fees Could Get Your Premium Card Rejected Credit card merchant fees are suddenly in the spotlight – and consumers may find their rewards cards far less rewarding.

With Visa and Mastercard recently reaching a settlement on a two-decade legal battle with merchants, credit card merchant fees are suddenly in the spotlight – and consumers may find their rewards cards far less rewarding.

www.forbes.com/sites/dangin... via @forbes #creditcards

Flight Delayed Or Canceled? Here’s What To Do If your flight is affected by the FAA reductions and government shutdown, here are some things you can do to ensure a smoother travel journey.

Stuck at the airport? Flight delayed or canceled? Here's what to do:

www.forbes.com/sites/dangin...

US Flight Reductions and Customer Fallout: How Airlines Can Win or Lose in Crisis US flight reductions test airline CX. See how carriers responded and what passengers and brands can do to protect trust.

How are the biggest airlines responding to the FAA's decision to cut flights? Some are acting with a customer experience mindset; others not so much.

dangingiss.com/us-flight-re...

AI-Generated Advertising: Consumer Trust And The Coca-Cola Test AI-Generated Advertising is transforming marketing as brands like Coca-Cola adopt AI tools. Learn how customer experience determines consumer acceptance.

Coca-Cola is catching some heat for using AI-generated advertisements. But do consumers really care?

Here's my latest in Forbes: www.forbes.com/sites/dangin...

How Walmart And ChatGPT Are Pioneering The AI Shopping Experience Discover how Walmart and ChatGPT are redefining the AI shopping experience — and what it means for the future of online retail.

Walmart and ChatGPT have teamed up to redefine the AI shopping experience. Here's what you're brand needs to know: www.forbes.com/sites/dangin...

Customer Trust: Why Leaders Overestimate And Consumers Disagree Brands often misjudge customer trust. Learn why the gap exists, how broken promises fuel churn, and how feedback can rebuild lasting loyalty.

New study shows huge disconnect between what business leaders think and what customers perceive. Great learnings here for your business!

www.forbes.com/sites/dangin... via @forbes.com #customerexperience

During Economic Uncertainty, Smart Companies Invest In CX How companies like Chili's, Disney, and Wells Fargo invest in customer experience during economic uncertainty to gain competitive advantage and drive growth.

My latest in @forbes: Why Smart Companies Invest in CX During Economic Uncertainty

www.forbes.com/sites/dangin... #customerexperience

Target’s New Fulfillment Strategy Revives In-Store Experience Target’s new fulfillment strategy aims to improve the in-store experience, ease employee strain, and rebuild customer loyalty in today’s competitive retail market.

Target has made some big changes. How will it affect customer experience? 🎯

www.forbes.com/sites/dangin...

What Are Labubus? And What Business Lessons Can We Learn From Them? Labubus are seemingly everywhere today, all around the world. Why are they so popular, and what can other businesses learn from their success?

What are Labubus? And what can we learn from them? I witnessed the obsession live in Macau and Hong Kong.

www.forbes.com/sites/dangin... via @forbes.com

What Are Labubus? And What Business Lessons Can We Learn From Them? Labubus are seemingly everywhere today, all around the world. Why are they so popular, and what can other businesses learn from their success?

What are Lububus, and what can we learn from them in our own business?

www.forbes.com/sites/dangin... #labubu #customerexperience

Special Delivery: USPS Customer Experience Gets Major Upgrade USPS is modernizing post offices with new layouts, self-service tech, and government services to fix poor customer satisfaction and reviews.

Is the postal service's customer experience actually getting better?

www.forbes.com/sites/dangin...

How Verizon Is Transforming The Customer Service Experience Discover how Verizon's Customer Champions are revolutionizing customer service experience by eliminating transfers. Learn what this means for customer satisfaction.

My newest on @forbes.com:

www.forbes.com/sites/dangin...

@verizonofficial.bsky.social #customerexperience

Why Tinder Is Rebuilding Its Dating App Experience For Gen Z Tinder is revamping its dating app experience to win back Gen Z users. Here’s how user experience, safety, and AI are shaping the platform’s future.

Why Tinder Is Rebuilding Its Dating App Experience For Gen Z - My newest article on @forbes.com

www.forbes.com/sites/dangin...

Trump Tariffs Create Customer Experience Opportunities for Business Learn how smart businesses use Trump's tariffs and economic uncertainty as opportunities to strengthen customer experience and build lasting brand loyalty.

My newest on @forbes.com: Trump Tariffs Create Customer Experience Opportunities for Business

www.forbes.com/sites/dangin...

How Lyft Adding Taxis Will Affect Ride-Sharing Customer Experience From Disruption to Partnership: In an ironic twist, the very industry once disrupted by ride-sharing apps may now be its unexpected savior.

My newest on @forbes.com: How Lyft Adding Taxis Will Affect The Ride-Sharing Customer Experience

Would love to hear your thoughts on this!

www.forbes.com/sites/dangin...

How Health Insurers Can Fix The Broken Patient Experience One health insurer is signaling a shift toward a more patient-centric approach in health insurance, which is a much-needed transformation.

How Health Insurers Can Fix The Broken Patient Experience
www.forbes.com/sites/dangin... via @forbes.com

#healthcare #patientexperience

How To Talk About Tariffs With Your Customers Consumers end up bearing the brunt of additional costs, so companies need to communicate effectively to avoid pushback.

How to Talk About Tariffs With Your Customers (my return as a @forbes.com contributor!)

www.forbes.com/sites/dangin... #tariffs

Very cool. Proactive customer service is a great way to show customers that you’re paying attention and actually care!

How to Elevate the Attendee Experience at Any Event | Smart Meetings Elevating the attendee experience is of the utmost importance. From the first interaction with marketing materials to the follow-up emails afterward, every touchpoint shapes the attendee experience.

How to Elevate the Attendee Experience at Any Event (Spoiler alert: It's just like elevating the customer experience!)

www.smartmeetings.com/tips-tools/1...

#eventprofs

Thank you, my friend. 🙌

Beyond the Price Tag: How Tariffs Impact the Customer Experience Tariffs affect more than prices, they shape customer experience. Learn how businesses can adapt and keep customers happy.

Whether you love them or hate them, tariffs are here and they have an impact on #customerexperience. This post isn't about politics; it's about helping companies communicate with their customers during uncertainty.

dangingiss.com/tariffs-impa...

Great partnerships, whether in love or business, are built on trust, support, and a shared vision for growth.

This Valentine’s Day, let’s celebrate the power of growing together, in life and in work. 💖

(Turn on sound to hear an AI-generated love song!)

#ValentinesDay #Customerexperience

One piece is being kind. Means everything else has to fall into place perfectly - which has only happened once in 117 years and counting.

Why not defer some money like the Dodgers have gotten so good at doing?

Dan Gingiss Speaker Demo Reel This is "Dan Gingiss Speaker Demo Reel" by Dan Gingiss on Vimeo, the home for high quality videos and the people who love them.

So excited to share my brand-new speakers reel with you all! 🎤

Let me know what you think! And of course, if you know any organization that would benefit from building a customer-centric culture and elevating their customer experience, I'd love an introduction. Thank you! 🙏

bit.ly/DanGingiss2025

Yep, dog destroyed a highlighter. 🟡

Cute sign atop the Burger King drive thru. 🍔 You can have Witty language anywhere in the experience! #customerexperience

You’ll never guess who I met at a conference earlier this year!

One of my favorite signs ever! NYC

The Future of The Sales Experience: From Transactions to Relationships The essence of the sales experience is undergoing a profound transformation: from transactions to relationships.

Sales is about relationships. 🤝
Business is about relationships.

If we look at our customers as transactions, they won’t be our customers for long. 🤔

dangingiss.com/sales-experi... #sales