SDinGov

James Arthur Cattell - 2025 week 39 Notes on week 39 of 2025: also known as week notes, cover 22 to 26 September 2025, started 26 September 2025, published 27 September 2025. New project 🥳 Last week I finished up 3 fab months with Tran...

#weeknotes for 2025 week 39 www.cattell.com/week-notes/2...

/cc @lisaallen.bsky.social, @jukes.ie, @odcamp.uk, @paulineroche.bsky.social, @mikerose.co.uk, @owenboswarva.bsky.social, @openbanking.bsky.social, @sdingov.bsky.social, @adhdpathfinding.org.uk, @ukgovcamp.com and @janethughes.bsky.social

Photo taken from the back of a long, thin, conference room laid out in cabaret style. All the tables are full of people. At the front Caroline introduces her talk.

Full house at @sdingov.bsky.social for @cjforms.bsky.social's talk on, "Garbage in, garbage out? Measuring error rates and data quality to get ready for AI" govservicedesign.net/programme/ga...

#design #ai #data

#SDinGov

Pink post-it note says "Jim+Catherine's data session was fab"

I think that went well 💕 @sdingov.bsky.social

Thanks everyone who came to listen to our talk about "Share & Reuse by Design" at @sdingov.bsky.social ! It's great to start conversations with people from other departments who are as dedicated to normalising and enabling reuse as we are. <3
@robjmccarthy.bsky.social #sdingov

Enjoying the thought-provoking final @sdingov.bsky.social keynote - Steph Wright on AI in public services: Responsibility, realism, and public good.

“The majority of AI discourse today is framed through the lens of inevitability - but at this point not involving AI is still a choice.”

“AI isn’t taking your job, the people making the decisions are”

“Responsibility must be shared, not outsourced”

“Being able to ignore the doom and gloom is a privileged position”

“Be hopeful AND cynical”

Necessary truth bombs from @elmosmoe.bsky.social at @sdingov.bsky.social #sdingov

I was so stoked to finally run something with @claragt.bsky.social . We’ve been looking to work together for ages and I finally got the chance today @sdingov.bsky.social

It was such a deliberate, thoughtful and intentional crowd as well. A true pleasure all round!

Looking forward to seeing you there, as Jukesie mentioned, @tpximpact.com will be hosting a pre-event on the Tuesday night - pages.tpximpact.com/en-gb/sdingo...

Heading to this year's @sdingov.bsky.social conference? Be sure to check out Harry’s session on 18th September.

He'll be sharing prototypes and diving deeper into what modern digital government could look like in practice tr.ee/JWRE3W

Four people are standing together, smiling and engaging in conversation. The background features warm lighting and stone walls.

Want to help throw a party for the SDinGov community?

We still have an opportunity to sponsor our evening social event. With our ‘Community’ package, you can help us create an unforgettable event. We’d love to work with you to create the perfect evening!

Get in touch: info@govservicedesign.net

Hi Matt, please don't take it personally! We sometimes have what appear to be gaps in the programme, but they are often because a speaker needs time to finalise details or to get sign-off. Please don't be discouraged from submitting again next year.

Promotional graphic for the SDinGov event in Edinburgh, highlighting that there is 1 month left to register. Dates are 17-19 September 2025.

There's just one month to go until SDinGov!

We can't wait to get together with our community in the beautiful city of Edinburgh.

If you're joining us and need some help planning your trip, you can check out our location page: sdingov.net/location

Image featuring Rachael Dietkus, a public interest designer and technologist, promoting her keynote at the SDinGov event in Edinburgh, September 2025.

Meet our keynote, Rachael Dietkus.

@rdietkus.bsky.social‬ is an internationally recognised leader in trauma-informed design, civic tech ethics, and public interest service design, with 25 years experience in public service and policy advocacy.

Find out more: sdingov.net/keynotes/rachael-dietkus

Looking forward to you joining us, Chris!

@sdingov.bsky.social Looking forward to speaking at SDinGov on Wednesday 17/9. I was originally stated as Lloyds Banking Group where I spent the last five years in fraud prevention service design.
Now with my own company (Ingenious Growth) but still talking on Freaky Thinking in SD. Join me...

A woman in a red top is smiling and engaging with two attendees at a booth. There is a blue banner in the background with the text "Accelerate Innovation" and small potted plants on the table.

SDinGov has a few sponsor opportunities left!

Get in touch with us today to explore how your business can get involved and meet our friendly audience of 400 service designers.

info@govservicedesign.net

A speaker presenting to a large audience at a conference, with slides behind them about building successful service organizations.

If you'd benefit from joining us at SDinGov but would not ordinarily be able to, we have a limited number of opportunity tickets to help you take part.

Get in touch with us if you'd like to apply for one of our opportunity tickets at info@govservicedesign.net

Promotional image for the SDinGov event in Edinburgh from September 17-19, 2025, highlighting that only 10 'relay' tickets are left.

10 tickets left for SDinGov!

We now only have 10 of our 'relay' tickets available. These are the last chances to join us for all three days this 17-19 September.

SDinGov 17-19 September 2025.

While our standard tickets have sold out, there are still ways to join us!

Get a Friday ticket and join us for a day packed with sessions, including talks, case studies, discussions and workshops.

Check out the Friday programme here: sdingov.net/friday-progr...

There's a 15GOV discount code which will save you 15% if that helps you out :)

Programme 2025

The @sdingov.bsky.social 2025 programme is live. I'm talking about the NHS App with @mikegallagher.bsky.social on Thursday afternoon.
sdingov.net/programme-2025

How to exit our service design Groundhog Day experience? — A workshop on making end-to-end service design finally happen

Proposal accepted!

LinkedIn post turned into a workshop format for @sdingov.bsky.social:

“How to exit our #serviceDesign Groundhog Day experience?”

@karakane-kk.bsky.social & I will run a workshop on making end-to-end service design finally happen.

We hope to see you there: Edinburgh, 17-19 Sep

See the full SDinGov: Replay programme: replay.sdingov.net/programme-2025
Get your tickets: replay.sdingov.net/tickets

See the full programme: https://replay.sdingov.net/programme-2025

Get your tickets: https://replay.sdingov.net/tickets

Share your ideas at SDinGov

Join the programme for our 12th edition of SDinGov 2025 in Edinburgh!

We need your service design insights to inspire and educate the community.

Submit your session before 09:00 AM (BST) Monday 31 March

sdingov.net/call-sessions

We love having you as part of the team, Mónica :)

Thank you for taking the time to speak this year!

Governments often focus more on keeping 'fraudsters' out of services than they do on ensuring everyone who is eligible can get access. It's why we have huge security/ identity teams, but small accessibility teams

Enjoyed talking about this and other trust things at @sdingov.bsky.social virtual 🙂

Happy to be part of the SDinGov event team again for the third year 💜 and to be joining very interesting sessions in topics like decolonising service design, trauma-informed design and deliberative methods in policy design 👀📝 #SDinGovVirtual

Hello from SDinGov: Virtual

SDinGov: Virtual is today! We're already in the swing of things and happy to have you all with us.

If you'd like to share your reflections and takeaways from today please use the #SDinGovVirtual hashtag.