Ken Burgin

Meet the Recruitment Agent: Your AI Interview Assistant Discover how Employment Hero’s Recruitment Agent automates first-round video interviews to help you hire faster, reduce bias and build pre-vetted shortlists.

Meet the Recruitment Agent: Your AI Interview Assistant - time to get onto this, people…https://buff.ly/aRhVt3P

AI gone wild: let's discuss times AI got it really wrong In response to last week’s letter about a manager who didn’t want people using AI for note-taking at meetings, some readers shared particularly ridiculous firsthand examples of AI getting it wrong.…

AI gone wild: when AI got it really wrong… www.askamanager.org/2025/10/ai-g...

Lisbon’s Viral Pastel de Nata Is a Gift and a Curse Portugal’s most popular pastry is delicious and historic, but it’s also become a symbol of overtourism and gentrification in the capital.

For Lisbon, the Pastel de Nata Is a Gift and a Curse buff.ly/KCCwGYc

🔥 Latest Hospo Reset: Delivery Fees, Bar Profits, Loyalty, Frying Tech, AI Search, Chicken, Halloween, Applicant Fails, Photos, Mars + lots more... buff.ly/ounhMCj

Merivale dropped from Good Food Guide Australia’s largest hospitality company has been excluded from the Good Food Guide following claims it exploited workers and prioritised VIP treatment over staff safety.

Merivale dropped from Sydney's Good Food Guide - so much innovation and talent, but the fundamentals are missing, so sad
buff.ly/Y8pxgb0

1.2M Guests a Year! How Fry the Coop Uses Smart Tech Watch now | I go behind-the-scenes at this friend chicken hotspot to witness the tech driving consistency across 10 Chicago locations

How Fry the Coop Uses Smart Tech - I like these detailed explanations, free of hype buff.ly/Fmp99IX

21 Facts About Throwing Good Parties Parties are a public service; here's how to throw them.

21 Facts About Throwing Good Parties - useful for organisers, and your own circle of friends buff.ly/gY4nRLw

am I too nice to be a good manager? A reader writes: I’ve been a people manager for a few years now. I join a company as an individual contributor and get pushed into management as soon as a role opens. I don’t seek it out; I’ve tried…

Am I too nice to be a good manager? Good discussion and action steps buff.ly/XJV2sPj

When AI Saved Brunch: How Restaurants Are Solving Their Biggest Problems in Real Time AI helped Shy Bird cut brunch wait times from 31 to 9 minutes by diagnosing kitchen bottlenecks in real-time. See how restaurants are using artificial intelligence to solve operational crises.

When AI Saved Brunch: How Restaurants Are Solving Their Biggest Problems in Real Time buff.ly/7MDc2J7

How to Capture More Restaurant Survey Feedback Discover best practices for restaurant survey feedback collection. Learn how a blended survey collection methodology can boost response volumes and drive measurable ROI.

How to Capture More Restaurant Survey Feedback - this is excellent buff.ly/KgqX1bj

PLATED by Canada's Restaurant Guy | PLATED Canada's Restaurant Guy | Substack Fresh Thinking from the Frontlines of Food & Business. Click to read PLATED by Canada's Restaurant Guy, by PLATED Canada's Restaurant Guy, a Substack publication.

How Starbucks is riding the protein obsession - your opportunity too? buff.ly/3hvuWJI

How to use WhatsApp for business: 12 strategies for success Find out how WhatsApp can be used for several different business functions, including promotion, customer service and pipeline growth.

How to use WhatsApp for business: 12 strategies for success

What happens to all the cooking oil? More valuable than you think…

Now here’s an idea to prime interest in Christmas | Australian Newsagency Blog The pressure to create a “perfect” Christmas in retail is immense. Forget all that. Right now, today, my suggestion is that you start a small conversation.

A fun idea to prime interest in Christmas…

How to Create Holiday Gift Guides that Boost Sales | Lightspeed Creating holiday gift guides? Here are 9 holiday gift guide examples ensure your guides inspire and convert customers.

How to Create Holiday Gift Guides that Boost Sales - start planning now! buff.ly/770Jg6W

How I Beat Starbucks and Grew Sales 40% How a small coffee shop beat Starbucks with employee connection training that drove 40% sales growth. Why scripts fail and culture wins.

How I Beat Starbucks and Grew Sales 40% buff.ly/OKpSrKS

The step-by-step guide to scaling your culture Growing your business? Discover a step-by-step guide to building and maintaining your company culture that scales as you grow.

Step-by-step guide to scaling your culture

How to talk to strangers: some thoughts and a zine Be friendly, initiate, follow up, don’t be weird about it.

How to talk to strangers: some thoughts and a zine buff.ly/VJveAWC

How to Train Staff in Food Safety Without Taking Hours Away from Service Make restaurant food safety training top priority. Learn about practices and tech solutions that can provide support it without disrupting operation.

How to Train Staff in Food Safety Without Taking Hours Away from Service buff.ly/wzqnKEi

[Webinar Recap] Training on a Budget? Enhance Your Scripts, Clips, and Social Snips at Your Own Budget Level - CHART Menu

Training on a Budget? Enhance Your Scripts, Clips, and Social Snips at Your Own Budget Level - CHART

A Fearful Team Can’t Deliver Fearless Service - CHART Menu

A Fearful Team Can’t Deliver Fearless Service - more wise advice from the CHART team

How to Successfully Negotiate with People in Cross-Cultural Settings Master cross-cultural negotiation with respect, empathy, and preparation for better business outcomes.

How to Successfully Negotiate with People in Cross-Cultural Settings www.blackswanltd.com/newsletter/h...

This Week’s Career Edge: The Power of Being a Connector Read the latest edition: Career article + Eclat Open Jobs + Good Reads.

The Power of Being a Connector - secret sauce of smart cafe and restaurant owners buff.ly/MpoMR1v

Am I Expecting Too Much When Interviewing Students?

Best Café Design 2025 nominees… buff.ly/aSgmBeU

How many Australians actually drink coffee? - BeanScene A new report from the Australian Bureau of Statistics has shown a significant rise in the number of Australians drinking coffee

How many Australians actually drink coffee? Surprised how low this percentage is… buff.ly/6bsAj86

My 2-hour newsletter writing process for The Wrap-Up | Rachel's List blog Putting out a weekly newsletter can be overwhelming - so here's the 2-hour newsletter writing process I devised for The Wrap-Up, which goes out on Fridays.

My 2-hour newsletter writing process for The Wrap-Up - great checklist buff.ly/9tNF6nE

Cafes you need to sell coffee… bags of it! Meet Pablo and Rusty’s – your specialty coffee roasters in Sydney. Get premium coffee beans delivered with our sustainable coffee delivery. Order now.

Cafes you need to sell coffee… and how to sell bags of it! buff.ly/Y1jdsCw

'Soft Clubbing' is reinventing Aussie nightlife: here's where to join in - RUSSH Soft Clubbing is the latest reinvention of nightlife for Gen Z – here's where you can get in on the action around Australia.

Welcome to the world of ‘soft clubbing’, where coffee, not alcohol, fuels the party

New $25 million roasting facility opens in Sydney - BeanScene The Roasting Club in Sydney's southwest features five storeys of IMF roasting equipment, amenities, and kitted out, hireable spaces.

New $25 million roasting facility for members opens in Sydney - this looks wild! buff.ly/Nc17a9M