Peter Gregg

2025 AI Adoption Report: Gen AI Fast-Tracks Into the Enterprise Now in its third year, this unique, year-over-year, cross-sectional study shows where the common use cases are, where returns are emerging, and which people- and process-levers could convert…

2025 AI Adoption Report: Gen AI Fast-Tracks Into the Enterprise knowledge.wharton.upenn.edu/special-repo...

Introducing ChatGPT Pulse Today we're releasing a preview of ChatGPT Pulse to Pro users on mobile. Pulse is a new experience where ChatGPT proactively does research to deliver personalized updates based on your chats, feedback...

Interesting depending on how you use ChatGPT and whether you want it in some of your other apps

Introducing ChatGPT Pulse | OpenAI share.google/w5i7Mt4XCWMw...

What It Takes to Lead Through Digital Disruption Researchers found that leaders who successfully navigate digital disruption draw from a mix of traditional and emerging leadership styles. Most impactful, however, was a tension between two…

What It Takes to Lead Through Digital Disruption

Good Leadership behavior chart in the comments

#AI
hbr.org/2025/09/what...

NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce CX Today covers Contact Center news including AI Agents, CCaaS, CRM and more.

Having used both platforms for many years as an operations leader as well as tech/admin in prior roles - this is a win for their clients and the end consumer.

NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce www.cxtoday.com/contact-cent...

#AI #custserv

Should be interesting running this through many paces. Some coding, deeper questions & more complex prompts/uploads for ingestion. Comparing to other open AI models, Opus + playing more with the Agent capabilities.

Anyone else testing yet and are you seeing anything unique or new?

#AI #LLM #GPT-5

Why Predictive Service Is the Next Big Thing in Customer Service | Entrepreneur To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key…

Most should be working on this shift from 100% reactive to predictive/proactive. Data is key, but the signals in the data are there.

Why Predictive Service Is the Next Big Thing in Customer Service | Entrepreneur www.entrepreneur.com/leadership/w...

Overcoming two issues that are sinking gen AI programs Explore how enterprises can overcome pitfalls by building the capabilities of gen ai with centralized platforms that boost innovation and scale production.

Overcoming two issues that are sinking gen AI programs

Failure to innovate: Process constraints, lack of focus, and cycles of rework that quash innovation.
Failure to scale: Risk concerns and cost overruns that choke off scale.

www.mckinsey.com/capabilities...

Been working with a number of things with it and mind blown on how it has improved even in the past year. Several pilots up across a few areas of either automation or augmentation and seeing some really good results. In experience and resolution

The Top Customer Service Trends and Technologies for 2025: Agentic AI Is Poised to Remake Self-Service Expectations rise for AI in the contact center world.

The Top Customer Service Trends and Technologies for 2025: Agentic AI Is Poised to Remake Self-Service

The 5 states in America most dependent on federal funding — and the 5 least dependent President Donald Trump and DOGE boss Elon Musk are on a mission to significantly cut federal spending by $1 trillion this year — laying off workers, canceling contracts, and slashing budgets across al...

No huge surprises here
www.yahoo.com/news/5-most-...

Toby in the sun taking a chill pill

Of course he was!

What Is Agentic AI, and How Will It Change Work? From the early days of mechanical automatons to more recent conversational bots, scientists and engineers have dreamed of a future where AI systems can work and act intelligently and independently.…

Decent primer from HBR. Lot of noise in this space with some promise but a lot of confusion on use cases and what is needed to execute,.

What Is Agentic AI, and How Will It Change Work? https://buff.ly/3ZVbvNf

Day 9: In honor of the reopening of Notre Dame.

One of my fave pics I took there before the fire. Gorgeous inside

#paris #travel #traveladdict #travelphotography #travels

Day 8: In honor of the reopening of Notre Dame.

The famous stained glass. Truly incredible.
[from a prior trip before the fire]

#paris #travel #traveladdict #travelphotography #travels

Day 7: In honor of the reopening of Notre Dame.

The details and stained glass is stunning

#paris #travel #traveladdict #travelphotography #travels

Day 6: In honor of the reopening of Notre Dame.

This portion of the cathedral was completely destroyed in the fire.

#paris #travel #traveladdict #travelphotography #travels

Day 5: In honor of the reopening of Notre Dame, will be posting a photo a day from a prior trip. So amazed at the work they have done to bring this beautiful cathedral back.

#paris #travel #traveladdict #travelphotography

Day 4: In honor of the reopening of Notre Dame, will be posting a photo a day from a prior trip. So amazed at the work they have done to bring this beautiful cathedral back.

#paris #travel #traveladdict #travelphotography

Health-care stocks fall as lawmakers, patients push for changes to their business models The stock reaction on Wednesday appeared to be in response to new bipartisan legislation that aims to break up pharmacy benefit managers.

Much of the business model is around profits and share price and often over care.

Hoping this movement isn't a flash in the pan that goes away and meaningful change can come.
We've seen outrage not create action. Will see.

www.cnbc.com/2024/12/11/h...

Is sad. Fear? Apathy? Flight vs Fight?
Reality is not enough fight was shown or messages that resonated with enough varied demographics and didn't fight back against the crazy effective propaganda campaigns. There were also good stories to tell that weren't told.
Mid terms in 2 years not 4

Day 3: In honor of the reopening of Notre Dame, will be posting a photo a day from a prior trip. So amazed at the work they have done to bring this beautiful cathedral back.
#paris #travel #traveladdict #travelphotography

In honor of Notre Dame reopening after the fire - posting a pic a day for a week from a prior trip.

Anthem Blue Cross Blue Shield calls off decision to cap anesthesia for surgical patients The murder of UnitedHealthcare CEO Brian Thompson cast an intense spotlight on unpopular insurance company policies.

Backlash works

BCBS calls off the assinine anesthesia cut off.

www.axios.com/2024/12/05/b...

How AI agents will transform the future of work AI agents are already reengineering software development, business processes, and customer experiences. Here's what you need to know.

Huge emerging play and growing use cases. A number of companies like MS arent mentioned here, but this takes Gen AI to next level. Definitely some risk here, but proper use cases and data and controls - can be powerful.


How AI agents will transform the future of work

Social Security Does Not Add Debt Once again, a lot of misinformation is being spread about Social Security by those who wish to cut it, privatize it, or even end it.

Anyone wanting to cut this is foolish. There is actually a surplus, which will likely be needed for COL adjustments. Cutting programs funded directly by YOUR money - putting millions at risk. Nope!

Social Security Does Not Add Debt

Reminder: Social Security does NOT add to the national debt.

Anyone suggesting cutting Social Security to solve our debt is lying to you to take from you.

Generative AI’s Potential to Improve Customer Experience Bain's research identifies five design principles for deploying generative AI in the customer journey.

Solid research from Bain - net of it is - "Customer First" Many are looking at use cases, but it should ALWAYS be with the customer in mind and improving experience.


Generative AI’s Potential to Improve Customer Experience