Eugene Liu

Twilio's latest financial results show promise but Segment business still lags Let’s give credit where credit is due: Twilio CEO Khozema Shipchandler has righted the course of the company amid much turmoil in previous years, including the departure of co-founder and ex-CEO Jeff ...

Twilio did well based on the latest financial results, but just can't seem to get its Segment business into a groove. #cx #cdp #ai #ccaas #cpaas

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Gearing up for Future of CX (ITEXPO) conference The first industry conference I’ll be attending this year is the Future of CX Expo (part of ITEXPO) held in Fort Lauderdale, FL this week.

I’m attending the Future of CX Expo this week, part of #ITEXPO in Fort Lauderdale, FL. Lmk if you’ll also be there!
#cx
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DeepSeek rocks the AI world and what it means for CX Brief background

My (obligatory) #DeepSeek post #AI #CX

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Equivalent of a company such as MasterCard if ya think about it. Which is crazy. Imagine in one day a global company like MasterCard just wiped out.

Eugene Liu on LinkedIn: #ai #deepseek 🤖 Chinese AI DeepSeek is dominating headlines and sowing doubt in U.S. tech sector, here are some quick thoughts: ⚡ Like a lot of innovative, disruptive…

www.linkedin.com/posts/eugene...

A brief look into presidential telephones Hat tip to the viral LinkedIn post from Chris Palermo which inspired this piece about telephony systems in the White House.

Comms geeks, ever wonder what phones the POTUS has in the Oval Office? #CX #comms

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Microsoft offloads Nuance Enterprise Professional Services, pauses hiring U.S. consultants Business news sites are reporting that according to an internal Microsoft memo, the company is looking to cut expenses further with a hiring freeze on U.S.

Here’s my latest newsletter on Microsoft’s latest cost cutting measures… #cx #ccaas
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Chinese government turning a possible crisis into an opportunity, eh? They know Musk has the ear of the POTUS-elect. Not liking this if true.

Introducing the CX Equal Weight Index The idea of an index to track CX company stocks has been brewing in my head for some time.

Check out my latest post from the CX Intelligence newsletter! #cx
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Cisco falls victim to patent troll as jury rules Paltalk patent infringement First of all, patent trolling is nothing new and perfectly legal.

Paltalk, Inc. 1 - Cisco 0. It's a lot of money for Paltalk but pocket change for Cisco. But what's interesting is Paltalk's storied past...
#CX #UCaaS #CCaaS

Ready for #EnterpriseConnect 2024.
#CX #CCaaS #UCaaS #CPaaS

Canned sardines in olive oil is the perfect food. That is all.

Tbh generative AI is pretty fast at picking the next best word though. Ppl just think it’s actually “intelligence”… It’s also good at ignoring copyright, of course.

I dig the new butterfly logo for Bluesky 🦋

I publish CX Chronicle weekly, for those interested in the CX (Customer Experience) industry, including but not limited to firms that offer cloud contact center, unified communications, and comm. platforms.

highcastleresearch.com/2023/12/cx-c...

Finally joined Bluesky. Here I am.