William Murray

Sustainable Hospitality In the evolving world of hospitality, it’s incredibly easy to lose sight of what truly matters. More and more, I’m seeing operators filtering the business of hospitality through financial framework…

Hospitality, and by extension the hospitality industry, is about people. It is about warm welcomes, caring, and connections— all intrinsically human qualities.

Sustainable Hospitality www.williamcmurray.ca/2024/08/11/s...

A Process of Small Steps Process is the thing. There are no shortcuts. You come back to the same idea, the same task, the same challenge — again and again. And slowly, you get better. The repetition is what builds your cap…

A Process of Small Steps.

Showing up regularly and putting in each day’s work produces incremental gains and growth. That’s how progress works. Especially when the work feels unremarkable.

www.williamcmurray.ca/2025/04/24/a...

Enough Options. Be the Expert People Came For Professionals must stop overwhelming clients with options and start offering clear, expert guidance. Here's how to lead with confidence and care.

"As professionals, we are entrusted w/ people’s problems, their uncertainties & their hopes for better outcomes. That trust deserves more than a list of options. It deserves perspective, leadership, clarity & care."

Enough Options. Be the Expert People Came For www.williamcmurray.ca/2025/04/08/e...

Why Human Connection Matters More Than Data When businesses prioritize efficiency over human connection, service suffers. Streamlined processes and data-driven decisions can’t replace real experiences. True customer loyalty comes from meaningfu...

Businesses get so obsessed with chasing metrics and engaging with processes that they've removed the idea that people are actually involved in and for their operations. So I wrote a few thoughts about it.

What do you think?

Have You Forgotten About the People? www.williamcmurray.ca/2025/03/20/h...

I see peers claiming 10-25+ pubs a year. To quote Trudeau, "Make that make sense."

Utter BS.

Trudeau: "They're talking about working positively with Russia, appeasing Vladimir Putin- a lying, murderous, dictator. Make that make sense. Canadians are reasonable and we are polite. But we will not back down from a fight...Canada will be implementing 25% tariffs against $155b of American goods."

Are Thoughts and Prayers Exempt from Tariffs?
pod.link/1780356693
#ViveLeCanada ✌️❤️🇨🇦

Give me what I want
by @deAdder
Substack
open.substack.com/pub/deadder/...

Checking into Bluesky - reservation for 1.