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Cindy

@cxbizanalyst.bsky.social

Program manager, service design modelling for better team workflows & customer outcomes. Curious analyst by nature. Humanist at heart. Visual Thinker & Sketchnote nerd. #ServiceDesign #CX #EmployeeExperience #ChangeManagement

250 Followers  |  680 Following  |  62 Posts  |  Joined: 11.11.2024  |  1.9116

Latest posts by cxbizanalyst.bsky.social on Bluesky

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Platform product management is as valuable as ever:

29.09.2025 07:59 โ€” ๐Ÿ‘ 1    ๐Ÿ” 1    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

Oh, yes... I've come across the same phenomenon! ๐Ÿ™‚โ€โ†•๏ธ

29.09.2025 23:58 โ€” ๐Ÿ‘ 1    ๐Ÿ” 0    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0

Good design isnโ€™t just about looks. Itโ€™s about understanding how people think, feel, and behave. Design with empathy, simplicity, and clarity. Every button, color, and layout tells a story. Make sure itโ€™s one that resonates.

27.08.2025 06:49 โ€” ๐Ÿ‘ 1    ๐Ÿ” 1    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

the world doesnโ€™t need more beauty, it needs more people who actually notice it

22.08.2025 07:21 โ€” ๐Ÿ‘ 2    ๐Ÿ” 2    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0
A crowd of students walking on the campus of MIT with a banner stating "MIT OpenCourseWare is free and open to all! ocw.mit.edu" visible over the image.

A crowd of students walking on the campus of MIT with a banner stating "MIT OpenCourseWare is free and open to all! ocw.mit.edu" visible over the image.

MIT OpenCourseWare is a website that provides course materials from MIT's actual classes...for free for anyone in the world. There is no sign-up or registration.

Visit ocw.mit.edu to get started!

(Image by Gretchen Ertl/MIT).

29.05.2025 15:05 โ€” ๐Ÿ‘ 2    ๐Ÿ” 2    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

The universities are indoctrinating students!

Actual universities:

28.07.2025 01:34 โ€” ๐Ÿ‘ 186    ๐Ÿ” 33    ๐Ÿ’ฌ 7    ๐Ÿ“Œ 0
cover of student ebook for the workshop.

In the spirit of โ€œinsides make their way to outsidesโ€ (Barbara Tversky), it has a composite image of some of the pages of the workbook, and covers of Thinking in Systems by Donella Meadows and Design It! by Michael Keeling.

cover of student ebook for the workshop. In the spirit of โ€œinsides make their way to outsidesโ€ (Barbara Tversky), it has a composite image of some of the pages of the workbook, and covers of Thinking in Systems by Donella Meadows and Design It! by Michael Keeling.

System Design and Software Architecture Workshop: Sept 22-24 and Sept 29-Oct 1, 2025 at 11 am - 3:30 pm Eastern Time; remote (zoom, miro, slack)

Info/enroll: ti.to/bredemeyer/s...

Enroll soon for early bird pricing.

13.08.2025 15:04 โ€” ๐Ÿ‘ 4    ๐Ÿ” 5    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 4
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The expense of serving content to the AI crawlers may not be huge if itโ€™s mostly text.

The bigger point is AI systems disintermediate the user & publisher relationship. Users prefer aggregated AI answers over clicking through websites to find their answers.

11.08.2025 18:19 โ€” ๐Ÿ‘ 1    ๐Ÿ” 1    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0
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Digital access is not merely a matter of credentials and permissions but a dynamic responsibility that requires organizations to treat identity as a living asset, adapting it continuously to people, context, and risk.

#CyberSecurity #DigitalTrust #IAM

11.08.2025 13:31 โ€” ๐Ÿ‘ 3    ๐Ÿ” 1    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

So sorry for your loss ๐ŸŒผ. A mix of emotions will spring up over time. And, there will be a (gradual) phase of solace, grateful for the happy memories/experiences and all the best things about him -- to bring forward in all that you do.

11.08.2025 18:06 โ€” ๐Ÿ‘ 1    ๐Ÿ” 0    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0
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Can't Miss Digital Workplace Events & Employee Experience Conferences Your ultimate guide to employee experience and digital workplace events for the rest of 2025. Learn, network and earn credits. Continue reading...

#DigitalWorkplace #EmployeeExperience

30.07.2025 15:30 โ€” ๐Ÿ‘ 1    ๐Ÿ” 1    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0
Finland teaches media literacy to fight fake news and disinformation
YouTube video by Al Jazeera English Finland teaches media literacy to fight fake news and disinformation

Being able to identify hoaxes, avoid scams & debunk propaganda is a civic skill required in today's information society. That's why curriculum of students in Finland includes media literacy lessons, aimed at safeguarding a precious resource: the truth.

04.05.2025 04:47 โ€” ๐Ÿ‘ 578    ๐Ÿ” 202    ๐Ÿ’ฌ 15    ๐Ÿ“Œ 18
Podcast Snippet | How is supporting #human complexity & variety valuable to orgs?
YouTube video by Indi Young Podcast Snippet | How is supporting #human complexity & variety valuable to orgs?

1/2 How is supporting #human complexity & variety valuable to orgs?
- the future of #business won't belong to the speediest; it will belong to the deepest listeners
- orgs can escape the trap of collapsing to one average solution

25.07.2025 21:16 โ€” ๐Ÿ‘ 2    ๐Ÿ” 1    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0

How can we bring the business value they want?

Humans are intelligent. Employees are intelligent. We adapt to changing contexts. When teams expect that intelligence, the org can get ahead in the market. Support the human intelligence, rather than constrain it. (or #addict it)

21.07.2025 18:19 โ€” ๐Ÿ‘ 1    ๐Ÿ” 1    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0

Communication issues can derail even the best product plans

10.06.2025 06:51 โ€” ๐Ÿ‘ 2    ๐Ÿ” 2    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0
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1: Stabilize Your Strategy

We want good outcomes for people. Measuring checkpoints by outcomes, according to thinking style. Map the problem space, not just the "user experience."

10.07.2025 19:53 โ€” ๐Ÿ‘ 1    ๐Ÿ” 1    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0
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AI Governance Success: A Roadmap In this final article in the AI governance series, you'll learn how to tie together all of the elements into an actionable AI governance roadmap. Continue reading...

#AIGovernance #ArtificialIntelligence

15.07.2025 18:15 โ€” ๐Ÿ‘ 2    ๐Ÿ” 2    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0
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Smart cities cannot simply layer security onto infrastructureโ€”they must embed cybersecurity into their design logic, ensuring confidentiality, integrity, availability, safety, and resilience are proactively addressed from the outset.

#CyberSecurity #SmartCities

02.07.2025 13:31 โ€” ๐Ÿ‘ 4    ๐Ÿ” 1    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0
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A company that truly leads with technology doesn't treat IT as an add-on but as a strategic compass, where each tech choice reflects a clear intent to adapt, differentiate, and deepen its capacity to create lasting value across the board.

#Technology #DigitalLeadership #BusinessStrategy

03.07.2025 13:31 โ€” ๐Ÿ‘ 4    ๐Ÿ” 1    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0
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Denmark to tackle deepfakes by giving people copyright to their own features Amendment to law will strengthen protection against digital imitations of peopleโ€™s identities, government says

Denmark is changing copyright laws to prevent deep fakes and to โ€œensure that everybody has the right to their own body, facial features and voice.โ€

10.07.2025 14:30 โ€” ๐Ÿ‘ 20    ๐Ÿ” 8    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0
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Feedback Loops, Not Dashboards, Drive Real CX Insights Feedback loops drive real action in customer experience โ€” hereโ€™s how the best brands turn insight into impact. Continue reading...

#CustomerExperience #FeedbackLoops

08.07.2025 12:30 โ€” ๐Ÿ‘ 1    ๐Ÿ” 1    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

If *you* have dealt with AI in your workplaceโ€”if your boss is forcing it on you or your team, if it's causing your freelance work to dry up, if a manager is threatening to replace you with it, or even if it's made your life wonderful!โ€”I want to hear about it.

Send stories to AIkilledmyjob@pm.me.

30.06.2025 22:24 โ€” ๐Ÿ‘ 841    ๐Ÿ” 475    ๐Ÿ’ฌ 19    ๐Ÿ“Œ 3
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OpenAIโ€™s Unreleased AGI Paper Could Complicate Microsoft Negotiations The partnership between OpenAI and Microsoft in many ways hinges on the definition of artificial general intelligence, creating a tension that has spilled over into OpenAI research that has not been made...

The partnership between OpenAI and Microsoft in many ways hinges on the definition of artificial general intelligence, creating a tension that has spilled over into OpenAI research that has not been made public. www.wired.com/story/openai...

27.06.2025 19:39 โ€” ๐Ÿ‘ 128    ๐Ÿ” 29    ๐Ÿ’ฌ 7    ๐Ÿ“Œ 1
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Breaking: AI Minister @evansolomon.bsky.socialโ€ฌ announces at #TorontoTechWeek that applications for Canadaโ€™s #AI Compute Access Fund are now open until July 31. More details here: betakit.com/canadian-gov...

25.06.2025 15:05 โ€” ๐Ÿ‘ 0    ๐Ÿ” 1    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0
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(comic) Wonder why

10.06.2025 16:32 โ€” ๐Ÿ‘ 43    ๐Ÿ” 16    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

I lost a major product initiative because I couldn't "prove the ROI."

If you're a PM dealing with ROI pressure, this will save you a lot of pain.

After helping a few fellow PMs with this, here's what actually works ๐Ÿ”

09.05.2025 15:02 โ€” ๐Ÿ‘ 0    ๐Ÿ” 1    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0

If you inherit a product with massive tech debt, then your first 30 days will define if your engineers stay or quit.

I've watched 5 engineering teams implode because their PMs made the same mistakes.

For 4 years, I had to fix a few such disasters.

Here's what actually works:

09.05.2025 15:58 โ€” ๐Ÿ‘ 3    ๐Ÿ” 1    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0
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Everything you need to know about estimating AIโ€™s energy and emissions burden Hereโ€™s how MIT Technology Review waded through a mess of data and hidden variables to calculate the individual and collective energy demand from AI.

Yesterday, MIT Technology Review published a first-of-its-kind look at AIโ€™s energy use and the resulting climate impact. Hereโ€™s how our reporters waded through a mess of data and hidden variables to calculate all of it.

21.05.2025 13:27 โ€” ๐Ÿ‘ 22    ๐Ÿ” 10    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 1
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AI could keep us dependent on natural gas for decades to come AI data centers are driving a surge in new natural-gas power plants around the country. What does that mean for our clean-energy aspirations?

AI data centers are driving a surge in new natural-gas power plants around the country. What does that mean for our clean-energy aspirations?

21.05.2025 15:02 โ€” ๐Ÿ‘ 11    ๐Ÿ” 8    ๐Ÿ’ฌ 3    ๐Ÿ“Œ 0

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