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@cmswire.bsky.social

The leading community of customer experience and digital experience practitioners. Sister pub to Reworked (digital workplace) and VKTR (AI). Get your free membership: https://www.cmswire.com/membership/join-us/

76 Followers  |  114 Following  |  1,077 Posts  |  Joined: 29.11.2024  |  1.4471

Latest posts by cmswire.bsky.social on Bluesky

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Beehiiv Launches AI Media Library & Getty Images Integration Newsletter platform unveils centralized asset hub with built-in editing and direct access to licensed visuals. Continue reading...
12.02.2026 18:29 — 👍 0    🔁 0    💬 0    📌 0
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Insights, Infrastructure and AI: What Real CX Maturity Looks Like by @domnicastro Holiday Inn Club Vacations, United Rentals and Shipt show how AI, ROI alignment and cross-functional structure define enterprise CX in 2026. Continue reading...
12.02.2026 17:29 — 👍 0    🔁 0    💬 0    📌 0
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Webflow Adds Claude Connector for AI-Driven Site Management Anthropic's Claude can now design pages, manage CMS content and run audits directly in Webflow. Continue reading...
12.02.2026 16:59 — 👍 0    🔁 0    💬 0    📌 0
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Human First, AI Smart: The Customer Experience Balance for 2026 Customer support leader explains why the future of customer experience isn’t more automation — it’s better judgment. Continue reading...
12.02.2026 14:00 — 👍 0    🔁 0    💬 0    📌 0
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Here's How You Stop Losing the CX Budget Battle to CFOs by @tuesottrup Stop pitching satisfaction. Start pitching revenue. The math that turns CX from cost center to growth engine. Continue reading...
12.02.2026 13:30 — 👍 0    🔁 0    💬 0    📌 0
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OpenAI CEO Sam Altman Says AI in Customer Support Is 'Doing Great' Did the OpenAI CEO miss the plot there? Maybe a little, right? Continue reading...
12.02.2026 13:30 — 👍 0    🔁 0    💬 0    📌 0
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Medallia’s AI Bet in Vegas: Can Customers Move From Insight to Action? by @domnicastro Analysts say Medallia’s new AI tools lower barriers—but real value depends on whether customers change how they work. Continue reading...
11.02.2026 18:29 — 👍 0    🔁 0    💬 0    📌 0
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What Disney Taught Me About Designing Customer Experience A semester at Disney World shaped how I think about CX: empower employees, master the basics and turn insight into repeatable magic. Continue reading...
11.02.2026 14:01 — 👍 0    🔁 0    💬 0    📌 0
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Will Google Gemini Enterprise for Customer Experience Redefine the CX Stack? Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the decisions. Continue reading...
11.02.2026 13:31 — 👍 0    🔁 0    💬 0    📌 0
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AEO, GEO, SEO: What's the Best Search Playbook? by @zimanaanalytics We just want content discoverability — and conversions. What's the best investment play? Continue reading...
11.02.2026 13:30 — 👍 0    🔁 0    💬 0    📌 0
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Headless CMS: Definition, Core Concepts & 13 Headless Platform Examples in 2026 by @zimanaanalytics AI, composable stacks and device sprawl are pushing headless CMS from optional architecture to core content infrastructure in 2026. Continue reading...
10.02.2026 16:29 — 👍 0    🔁 0    💬 0    📌 0
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Contact Center AI Didn’t Plateau. It Went Operational. In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models. Continue reading...
10.02.2026 15:30 — 👍 0    🔁 0    💬 0    📌 0
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Genesys Launches LAM-Powered Agentic Virtual Agent by @domnicastro New AI agent executes autonomous, end-to-end customer request resolution across enterprise systems. Continue reading...
10.02.2026 15:00 — 👍 0    🔁 0    💬 0    📌 0
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Should You Move on From Customer Journey Mapping? You should. Time for customer journey management. Continue reading...
10.02.2026 13:30 — 👍 0    🔁 0    💬 0    📌 0
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Customer Retention Didn’t Get Harder. It Got Faster. When customers decide in seconds, static journeys and slow nurture sequences break. Continue reading...
10.02.2026 13:30 — 👍 0    🔁 0    💬 0    📌 0
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Messaging Apps Are Rewriting Customer Service — Quietly and Asynchronously by @mhtmartin Asynchronous messaging, RCS and conversational AI are reducing contact center pressure while meeting customers where they already spend their time. Continue reading...
09.02.2026 18:01 — 👍 0    🔁 0    💬 0    📌 0
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When Headless CMS Met Real Marketing Workflows What the headless rush taught the DXP market about collaboration, velocity, and real-world workflows. Continue reading...
09.02.2026 16:01 — 👍 0    🔁 0    💬 0    📌 0
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AI Agents Are Leaving the Chat Window—and CX Leaders Are on the Hook by @kantrowitz Davos made clear that conversational AI is becoming ambient, persistent and experience-defining, not just another digital channel. Continue reading...
09.02.2026 14:01 — 👍 0    🔁 0    💬 0    📌 0
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Digital Experience Orchestration, AI Agents and Harmonization on Full Display at Ibexa Summit At its Lisbon Summit, Ibexa laid out a vision for agentic AI built with guardrails, accountability and customer trust at the center. Continue reading...
06.02.2026 20:00 — 👍 0    🔁 0    💬 0    📌 0
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The Chief Marketing Officer Super Bowl: Patriots vs. Seahawks by @domnicastro Two CMOs revive a Patriots-Seahawks rivalry, blending Super Bowl predictions, city pride and leadership lessons under pressure. Continue reading...
06.02.2026 18:30 — 👍 0    🔁 0    💬 0    📌 0
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The 'Chief Experience Officer' (CXO) Is a Vanity Title The rise of the CXO hasn’t fixed customer experience. It’s masked the real problem: ownership without execution. Continue reading...
06.02.2026 15:00 — 👍 0    🔁 0    💬 0    📌 0
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When Contact Center AI Starts Working Against Agents AI promised relief. Instead, many agents are juggling dashboards, prompts and metrics that quietly increase stress and erode judgment. Continue reading...
06.02.2026 14:01 — 👍 0    🔁 0    💬 0    📌 0
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Marketing in 2026: Why Authority Now Beats Visibility As AI reshapes discovery and buying control shifts to customers, influence comes from credible knowledge—not louder messaging. Continue reading...
06.02.2026 13:30 — 👍 0    🔁 0    💬 0    📌 0
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Why CMOs Are Rethinking AI Pilots in Digital Commerce Belief in AI is strong, but most pilots stall. CMOs are tightening idea qualification to focus on growth, readiness and scale. Continue reading...
05.02.2026 22:59 — 👍 0    🔁 0    💬 0    📌 0
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8x8 Reports Surge in AI-Powered CX Platform Adoption by @domnicastro Voice AI interactions jumped 212% year-over-year as enterprises scale intelligent automation across contact centers. Continue reading...
05.02.2026 14:31 — 👍 0    🔁 0    💬 0    📌 0
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Ibexa Announces AI Orchestration Layer, Unification of 5 Martech Brands Under Ibexa Umbrella by @domnicastro EU dx and Martech vendor consolidates portfolio of acquired and built brands, announces AI agent choreography layer for dx professionals. Continue reading...
05.02.2026 13:30 — 👍 0    🔁 0    💬 0    📌 0
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Why AI Still Needs Human Architects in Customer Experience Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before. Continue reading...
04.02.2026 23:45 — 👍 0    🔁 0    💬 0    📌 0
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Is Email the Best Path to AI Commerce Dominance? by @chadswhite Google’s Gemini bet on Gmail highlights why inbox data may be the deciding factor in who wins AI-powered commerce. Continue reading...
04.02.2026 23:29 — 👍 0    🔁 0    💬 0    📌 0
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OpenAI vs. Google: Two Visions for the Future of Agentic Commerce by @justinpracine ACP and UCP aim to reshape how buying happens — but one bets on conversation, the other on discovery at scale. Continue reading...
04.02.2026 18:00 — 👍 0    🔁 0    💬 0    📌 0
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Why Customer Signals Stall Before They Become Strategy You don’t have a data problem — you have a decision-speed problem. How to close the signal-to-strategy gap before loyalty slips away. Continue reading...
04.02.2026 16:30 — 👍 0    🔁 0    💬 0    📌 0

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