Me vs. ADT for $8K

73/
Aside from removing the 30-day minimum, there wasn’t much new.

Plenty of words—but mostly filler. Just schmaltz aimed at controlling the narrative, not clarifying the terms.

Check it out:

#TimeForUs #words

72/
Amy proposed a different version—one without a minimum:

“to compensate you at a rate of $50 per business day … until I provide you with a substantive settlement offer”

I took a couple hours to think it over.

#TimeForUs #negotiation

71/
Amy gave me a real response about five hours later.

At first, I was a little confused—I’d drawn up terms exactly as proposed. No surprises. But the key sentence in her reply?

“I cannot sign this agreement.”

#TimeForUs #Confused

70/
I was pleasantly surprised when Amy responded first thing in the morning.

It wasn't substantive yet, but she had confirmed receipt of my proposed Extension Agreement.

#TimeForUs #Received

69/
Past the material clauses, I added sections for:

Document Transmission
Delivery of Consideration
Scope
Governing Law
Acknowledgement

I spent over 4 hours making sure every detail was right. It was in her inbox before I went to bed.

#TimeForUs #workout

68/
I also included a clearly defined 30-day window for review. In exchange, ADT would pay me $1,500 in consideration—just as I’d proposed via email.

Simple terms. Clear exchange.

#TimeForUs #FairTrade

67/
Amy mentioned missing pages—but I didn’t have them either.

So I rewrote my document list to highlight what I did have: page counts, document types, and descriptions.

It was a quiet signal, this documentation and the time to review it held value.

#TimeForUs #details

66/
Amy accepted my terms and asked for a formal proposal. She wanted a signed, executable contract.

So I got to work. I spent the next 4–5 hours drafting the document: “Extension Agreement ([Redacted] v. ADT).pdf”

#TimeForUs #documentation

65/
Amy replied quickly. She clarified that they had the contract—just not all the pages. That tracked with what I’d suspected.

She also asked to see my proposed agreement.

#TimeForUs #Negotiation

64/
This was a longer email, so I’ll just leave it here.

I offered 30 days. $50 per day. $1,500 total.

In exchange, I’d send the documents and delay filing. Simple terms. Clear value.

#TimeForUs #DTPA

63/
So I offered them a deal.
I’d provide the documents and give them 30 days to review.
In return, I’d get $1,500 ($50/day).

It wasn’t a settlement.
It wasn’t a concession.

It was Day 57.
They needed more time.
So I made an offer.

#TimeForUs #MakeOffer

62/
First, the request itself was troubling: How could ADT enforce contract terms they couldn’t even produce?

Second, I decided to write back with an offer. If their legal team wanted documents, they’d need time to review—and that time had value.

#TimeForUs #Negotiation

61/
I suspected they only had page one of the 2015 agreement—because that’s all I was ever given.

If that’s what she meant, I didn’t have it.

But I did have the “warranty paperwork,” scanned from 2015. A clear record of what ADT had to honor.

#TimeForUs #Warranty

60/
Amy’s request made something click. She didn’t just want confirmation—she wanted to see the terms.

Earlier, she’d asked if I had a “full copy.” I hadn’t said yes/no—I listed what I had.

Now I suspected ADT couldn’t reconcile that list.

#TimeForUs #Contracts

59/
When forming a response, I always start with context.

There wasn’t much—but the request to see the terms and conditions suggested something was missing on their end.

So the question became: how do I respond, knowing that?

#TimeForUs #LegalAdvice

58/
Then came something curious: Amy asked me to send the contracts.

It felt like the kind of request customer service could’ve made… two months ago.

But this was the litigation team. So what is the right way to answer a question like that?

#TimeForUs #PAUSE

57/
I was starting to realize this was a different world—
where questions had undertones,
and answers needed precision.

Here’s the email I wrote and sent, to clarify the situation.

#TimeForUs #clarity

56/
“Full copy”...

As I said, to my knowledge, I had everything I’d been given.

So I said yes—then clarified what I meant.

And I asked something back: If ADT is asking me about the contract… does that mean they’re still figuring out what terms apply?

#TimeForUs #confused

55/
Time to think. How do you respond to a question like that?

This is a paralegal. My answer needs to be accurate—but not offer anything extra. Could I just say “yes”?

To my knowledge, I had everything I’d been given. But was that a “full copy”?

#TimeForUs #Legal

54/
Check it out. A simple greeting—then a question:

Did I have a full copy of my contract?

It wasn’t just a check-in. It felt like the first real moment of two-way communication—and maybe, in hindsight, the first test.

#TimeForUs #Test

53/
I decided to wait and see. Amy emailed me again 6 days later.

It was a short message asking if I had a “full copy” of my contract.

Wait… what? Doesn’t ADT have a full copy of my contract?

#TimeForUs #confused

52/
My instinct, when someone apologizes like she did, is to say it’s ok—and begin building a relationship moving forward.

But this was different. ADT proper had their chance to work together. Now I had to hold the line.

I chose not to respond.

#TimeForUs #jurisprudence

51/
Here’s the full email from the paralegal.

July 10 was Day 52 out of 60, but Amy (an alias) seemed thoughtful and genuinely tasked with figuring this out.

I figured maybe this was the real first step towards resolution.

#TimeForUs #CustomerService

50/
To my surprise, I got a reply in under 20 minutes.

It said a full response would be coming “by the end of next week, likely sooner rather than later.”

Not a resolution. But at least a timeline for something.

#TimeForUs #HMMM

49/
There was no offer. No agent of equal standing. No resolution. Just… confirmation they had the letter.

So I asked the question that made sense: “Is this new information?”

#TimeForUs #clarity

48/
I read and re-read the email.

All it said was that my demand had been received and forwarded to Legal.

I already knew that. They signed for it in May. They confirmed it on the phone. So why the email?

It just felt… weird.

#TimeForUs #confused

47/
I hinted yesterday that during the break, I finally got an email from ADT.

A litigation paralegal reached out to say she received the demand. Said it had been forwarded to Legal.

No power. No offer.
At first, I didn’t know what to think.

#TimeForUs #Litigation

46/
Took a short break. Then got sick.

What happened to get us here has been documented. Now the story continues.

During the break, ADT emailed.
More details tomorrow.

#TimeForUs #ADT

Looks like Chris got a similar runaround from a different company…

45/
Taking a short break for the July 4th holiday.
Back on July 10 with the rest of the story.

The timeline is built. The contract is real.

And when I return— We turn the page with 5 days until Day 60.

#TimeForUs #ADT #JulyPause