CPRC - Consumer Policy Research Centre

Australians want the right to repair 🛠️
85% want manufacturers to disclose appliance lifespans
79% want repairability information on labels
Warranties cover ~4 years, but sales staff expect appliances to last 8
Misused & Confused report 👉 Read more: cprc.org.au/report/misused-...

New research out now 📢
Our Misused & Confused report reveals how Australians are being misled at the checkout with vague “green” claims — and why we need repairability and durability labels so households can make smarter choices.
👉 Read the report: cprc.org.au/report/misused-...
#RightToRepair

Fix it or forget it - A live conversation on repairability - CPRC Join us for a live conversation on how repairability labels could work here in  Australian and what lessons we can take from France’s world-first repair index.

Don't miss out on this live conversation about repairability! Learn from France's repair index and how it can benefit Australia. cprc.org.au/event/fix-it-or...

Fix it or forget it - A live conversation on repairability - CPRC Join us for a live conversation on how repairability labels could work here in  Australian and what lessons we can take from France’s world-first repair index.

🛠️ Fix it or forget it! Join our live chat on how repairability labels could work in 🇦🇺 — and what we can learn from 🇫🇷 France’s repair index.
🗓️ 9 Oct 25 | 5PM AEDT
📝 Register now: cprc.org.au/event/fix-it-or...
#RightToRepair #Sustainability #CPRC

As Optus Sport closes, subscription refunds are on their way – by cheque Optus says cheque refunds are not standard practice but are implemented ‘where electronic banking is unavailable’

Optus Sport refunds should match payment method says
CPRC's #ChandniGupta
. Unfair hoops for refunds! 📰 Full article by #EelemarniCloseBrown and #CaitlinCassidy via
@GuardianAus
theguardian.com/business/202...

#ConsumerRights #DigitalPayments #RefundFairness #CPRC #OptusSport

CPRC WELCOMES REGULATORY FOCUS ON DIGITAL GAMING RISKS - CPRC Deputy CEO and Digital Policy Director, Chandni Gupta said that the ACCC's recommendations send a strong and positive signal that regulators are listening and taking harmful design choices seriously.

🎮 Big news! #ACCC's Digital Platforms report is out now. 🙌 Australian gamers deserve better protection. Our full statement here: cprc.org.au/release/cprc...

40% of Australians struggle with energy bills. ⚡ ENGIE ranked lowest for support. Read more: 📖 lnkd.in/gfCPHFYu #EnergyJustice #HardshipSupport #ConsumerRights #EnergyAffordability #CPRC #FinancialCounselling #PolicyReform

Playing the Player - CPRC Australians of all ages are engaging with gaming to relax, learn or connect with friends, but common design features can leave players worse-off – 95% of Australian adult gamers encounter manipulative design practices in digital games, leading to financial losses and emotional distress. 

Download the full report now to see how we can create a fairer digital gaming environment: cprc.org.au/report/p...



#ConsumerRights #DigitalGaming #DarkPatterns #ConsumerProtection

• 95% of Australian players encountered dark patterns in games

• 46% experienced financial detriment

• 59% reported negative impacts on wellbeing

These aren't just annoyances – they're systematic design choices that put profits ahead of player welfare.

READ OUR LATEST REPORT: 🎮 Playing the Player: Unfair Digital Gaming Practices and Their Impact on Australians

Our latest research, with Monash University reveals how deceptive design practices in digital games are affecting Australian consumers.

The findings are concerning:

Beyond cost of living relief - CPRC By Erin Turner There has been a lot of ink spilled on Australia’s “cost of living crisis”. Governments across our nation, and beyond, are looking for measures to deliver relief. To put dollars back in the pockets of households and individuals.

Short-term relief isn't enough. @ErinLTurner discusses long-term solutions in her article: cprc.org.au/beyond-c... #CostOfLiving #FinancialCounselling #Policy #Wellbeing #FirstNationsLeadership

Playing the Player - CPRC Australians of all ages are engaging with gaming to relax, learn or connect with friends, but common design features can leave players worse-off – 95% of Australian adult gamers encounter manipulative design practices in digital games, leading to financial losses and emotional distress. 

Download the full report now to see how we can create a fairer digital gaming environment: cprc.org.au/report/p...



#ConsumerRights #DigitalGaming #DarkPatterns #ConsumerProtection

• 95% of Australian players encountered dark patterns in games

• 46% experienced financial detriment

• 59% reported negative impacts on wellbeing

These aren't just annoyances – they're systematic design choices that put profits ahead of player welfare.

READ OUR LATEST REPORT: 🎮 Playing the Player: Unfair Digital Gaming Practices and Their Impact on Australians

Our latest research, with Monash University reveals how deceptive design practices in digital games are affecting Australian consumers.

The findings are concerning:

Playing the Player - CPRC Australians of all ages are engaging with gaming to relax, learn or connect with friends, but common design features can leave players worse-off – 95% of Australian adult gamers encounter manipulative...

Really interesting and important report out today on deceptive design practices in games and how they impact players from @cprc-research.bsky.social @coolrobbie.bsky.social and @bradyjay.bsky.social - some really great recommendations on making games safer for everyone!

cprc.org.au/report/playi...

'Exploitative' video games harming Aussies, study finds Experts call for Digital Ombudsman as financial losses add up.

“Powerless” Australian gamers are being regularly exploited by an “exploitative” industry that uses “deceptive and manipulative designs” to extract money from players who feel they have no recourse, according to a new @monashuniversity.bsky.social and @cprc-research.bsky.social study.

Read more:

🎮 New report: Unfair gaming practices impact Australians! 95% faced dark patterns. Download the full report: cprc.org.au/report/playi...

#ConsumerRights #DigitalGaming #DarkPatterns #ConsumerProtection #AreYouBeingPlayed? #Aus #ConsumerIssues #Research

The cost of managing your privacy - CPRC The cost of managing your privacy. Insights from a 24-hour privacy sweep

🔒 Privacy management in Australia is a burden on consumers. Our new report reveals the true cost of protecting your data. Dive into key findings from our privacy sweep and discover what managing you privacy is costing you. Read now: ow.ly/Ch3950SyqMk #PrivacyReform

Australians are frustrated by 'subscription traps' but change could be on the way A US regulator has introduced a "click to cancel" rule to make it easier to cancel subscription services. What are the rules in Australia?

A good explainer to read on subscription traps and consumer protection by @patawright via
@abcnews
📱75% of Aussies struggle to cancel subscriptions
🇺🇸 US introduces "click to cancel"
🇦🇺 AU reforms coming in 2025
Read full story here: www.abc.net.au/news/...

Consumer group sees red over 'greenwashing' claims Appliances should receive a repair rating to help consumers navigate vague claims and invest in genuinely sustainable products,...

📊 39% of appliances use vague "eco-friendly" marketing claims without evidence, our research finds. 🔧 Solution? An Australian repair rating system to help consumers make sustainable choices. Read full article by @jendudley www.canberratimes.co...

🏡 Many Victorian renters face a tough choice: high bills or eviction. Our report shows they deserve safe, efficient homes. Read more: cprc.org.au/report/t... #CostOfLiving #RentersRights #EnergyEfficiency

🎧 Check out this episode of The Wallis Social Research Podcast on greenwashing with @CPRC @Marianne-Campbell! Tune in: ow.ly/jbLC50VvlGf #Greenwashing #Podcast

Labor promises to crack down on supermarkets 'taking the p$@s' - ABC listen One of Labor's first promises this election campaign is to outlaw supermarket price gouging.

Our CEO Erin Turner spoke with ABC RN Hour #FranKelly about supermarket price gouging and PM Albanese's promise. Are Australian supermarkets gouging? Tune in! 🔗ow.ly/glQ050VsPux #FairPricing #ConsumerRights #AusPol

Had a bad experience with a business and wondered, "Am I the Only One?" You're not! Our CPRC report reveals that Australian regulators have consumer complaint data locked away. Read more: cprc.org.au/report/a... #ConsumerData #SmartShopping

Barriers to Effective Dispute Resolution in the Telecommunications Industry - CPRC Barriers to Effective Dispute Resolution in the Telecommunications Industry

🤔 Why do nearly 50% of Aussies stay silent on telco issues? Research shows a crisis of confidence - consumers doubt complaints will help. Do you think this is acceptable? Full report: ow.ly/7pnE50SNRx9 #TelcoFrustration #ConsumerVoice

Had a bad experience with a business and wondered, "Am I the Only One?" You're not! Our CPRC report reveals that Australian regulators have consumer complaint data locked away. Read more: cprc.org.au/report/a... #ConsumerData #SmartShopping

Our CEO @erinlturner.bsky.social spoke with ABC RN Hour
#FranKelly about supermarket price gouging and PM Albanese's promise. Are Australian supermarkets gouging? Tune in! 🔗https://ow.ly/glQ050VsPux #FairPricing #ConsumerRights #AusPol

We have an election date + The truth about 'Australian Made' The Briefing · Episode

🎧 Listen to #TheBriefingPodcast @erinlturner.bsky.social joins ChrisSpyrou to explore a nuanced but important issue— can we truly support Australian-made products in today’s global economy? 🇦🇺 🦘
🎧 Listen to the full ep or skip to 14:55 for Erin’s insights.
Spotify: shorturl.at/LZAk2
#AustralianMade

🚨 Scams Awareness Week is here! 🚨
This year's motto: "Share a story, stop a scam"
Your experience could save someone else from falling victim. Let's talk about scams and boost awareness together.
What's your story?
#ShareAScamStory #ScamsAwarenessWeek

The best and worst companies to cancel a subscription with A new report calls for opting out of subscriptions to become as easy as opting in.

Who are the best and worst companies to cancel a #subscription🤔? Read the latest article by #MadeleineHeffnan
@chandnigupta.bsky.social speaks out on subscription traps: 75% of Aussies struggle with cancellations, do you know the feeling? Read here @TheAge: www.brisbanetimes.com.au/business/con...