@teleperformance-gp.bsky.social Q3 results: revs down -0.5% y/y (up +1.5% like for like) to €2,507m.
Revises 2025 guidance: like for like revenue growth between +1.0% and +2.0% (vs. the lower end of the +2% to +4% range).
#CXServices @nhinsight.bsky.social
www.tp.com/media/r2ddiy...
05.11.2025 17:21 — 👍 0 🔁 0 💬 0 📌 0
New Transcom #CXTransformation profile.
Outsourcing clients looking for a #CXServices vendor with a strong #AIVoice and machine translation, suite of #GenAI-powered agent assist tools, and mature talent management practice, should consider this profile.
research.nelson-hall.com/search/?&avp...
05.11.2025 14:17 — 👍 0 🔁 0 💬 0 📌 0
Outsourcing clients looking for a #CXServices vendor with dedicated #AI development and AI adoption practice with resources, frameworks, and IP, a robust #CX transformation suite, and focused revenue generation offerings, should consider this profile on #Movate.
2/2
04.11.2025 17:35 — 👍 0 🔁 0 💬 0 📌 0
The new Movate #CXTransformation profile is now online on the @nhinsight.bsky.social portal.
1/2
research.nelson-hall.com/search/?&avp...
04.11.2025 17:34 — 👍 0 🔁 0 💬 1 📌 0
Outsourcing clients looking for a #CXServices vendor with a strong #CX #analytics framework and expertise, advanced learning and development practice, and sector-specific CX process expertise, particularly in #healthcare, #transportation, and #logistics, should consider this profile on #Conduent.
03.11.2025 18:39 — 👍 0 🔁 0 💬 0 📌 0
New Conduent #CXTransformation profile is published at
@nhinsight.bsky.social portal.
1/2
research.nelson-hall.com/sourcing-exp...
03.11.2025 18:38 — 👍 0 🔁 0 💬 1 📌 0
Konecta partners with CrewAI for multi-agent orchestration. Konecta will also serve as CrewAI’s lead consulting and implementation partner in Europe and Latin America
#agenticAI #CXServices @nhinsight.bsky.social
www.businesswire.com/news/home/20...
03.11.2025 17:25 — 👍 0 🔁 0 💬 0 📌 0
TDCX with a new brand identity and logo.
#CXServices @nhinsight.bsky.social
www.tdcx.com/about/news-a...
01.11.2025 12:03 — 👍 0 🔁 0 💬 0 📌 0
New #NelsonHall blog post: 'Capgemini and the Changing Face of Sustainability in Financial Services' – reimagine.nelson-hall.com/articles/1311
#Sustainability #ESG #FinancialServices #Finserv #Banking #Compliance #AI #GenAI
31.10.2025 16:02 — 👍 2 🔁 1 💬 0 📌 0
Andrew Efstathiou recently completed a global market assessment of how #GenAI and #processautomation are transforming #banking #operations. He shares some of the high-level findings in a new @nhinsight.bsky.social blog post: sowo.kr/8aaTooWW
#Fintech #EthicalAI
28.10.2025 17:54 — 👍 0 🔁 0 💬 0 📌 0
Transcom Holding AB (publ): Third quarter report 2025
Q3 2025 highlights
• Revenue stable at €181.6M (€181.7)
• EBITDA excluding non-recurring
Transcom Q3 results: revs flat y/y (up 1.1% in CC) to €181.6m, EBITDA margin up 2.1pts y/y to 15.2%
#CXServices #CX @nhinsight.bsky.social
news.cision.com/transcom-wor...
27.10.2025 20:48 — 👍 0 🔁 0 💬 0 📌 0
Tech Mahindra launches a new brand and visual identity.
#CXServices #ITServices #DigitalTransformation
@nhinsight.bsky.social
www.techmahindra.com/insights/pre...
24.10.2025 16:57 — 👍 0 🔁 0 💬 0 📌 0
CCI Global acquired Ukrainian/Bulgarian #CXServices provider AviaContact specialized in the #travel sector. CCI adds its first European delivery site, 17th overall
@nhinsight.bsky.social
cciglobal.com/cci-acquires...
22.10.2025 16:15 — 👍 1 🔁 0 💬 0 📌 0
New Firstsource #CXTransformation profile. Clients looking for a #CXServices vendor w/ strong #AI-powered technology portfolio addressing CX sub-processes for BFS, healthcare, telecom & strong revenue generation capability, should consider this profile.
research.nelson-hall.com/search/?&avp...
22.10.2025 11:36 — 👍 0 🔁 0 💬 0 📌 0
My new #NelsonHall vendor assessment analyzes
Concentrix's offerings and capabilities in CX Services Transformation: sowo.kr/SeJVEJ23
#CXServices #CX #AI #GenAI #agenticAI
21.10.2025 20:24 — 👍 0 🔁 0 💬 0 📌 0
New #NelsonHall #CXTransformation #NEAT are now published. 23 vendors featured across capabilities:
➡️Overall
➡️Customer Experience Improvement
➡️Revenue Generation
➡️Cost Optimization.
@nhinsight.bsky.social
reimagine.nelson-hall.com/neat-reports...
21.10.2025 16:34 — 👍 0 🔁 0 💬 0 📌 0
New #NelsonHall blog post: 'Wipro Driving an AI-Powered Consulting-Led Approach' – research.nelson-hall.com/blogs-webcas...
#AI #GenAI #agenticAI #BFSI #ITservices
17.10.2025 15:03 — 👍 1 🔁 1 💬 0 📌 0
Mplus Successfully Completes Acquisition of Valoris, Leading CX Provider in Romania
Mplus completes the acquisition of Valoris, a Romanian 🇷🇴 #CXServices provider with €7.3m revenues
@nhinsight.bsky.social
mplusgroup.eu/insights/mpl...
19.10.2025 09:53 — 👍 0 🔁 0 💬 0 📌 0
New #NelsonHall blog post: 'Strategic Shifts in #HRTechnology: #AI, #Talent, #Experience' – research.nelson-hall.com/blogs-webcas...
#HR #HRTech #AgenticAI #WFM #EX #HCM #hrtech2025
15.10.2025 11:21 — 👍 1 🔁 1 💬 0 📌 0
Nelson Hall
Success through insight
Rachael Stormonth's recent blog post offered @nhinsight.bsky.social's perspective on the significance of
@capgeminiglobal.bsky.social's acquisition of WNS, which has now completed: sowo.kr/hBGsqzf6
#ITservices #BPS #AgenticAI #GenAI #AI #CX #CXservices #GCC
17.10.2025 14:54 — 👍 0 🔁 0 💬 0 📌 0
WNS Announces Closing of Acquisition by Capgemini | WNS Holdings Ltd.
Capgemini closes the acquisition of WNS. WNS delists from NYSE
@nhinsight.bsky.social
wnsnorthamerica.gcs-web.com/news-release...
17.10.2025 07:50 — 👍 0 🔁 0 💬 0 📌 0
Author, Professional Speakers Hall of Fame, Cavett recipient (highest honor in professional speaking), Sales & Marketing Hall of Fame, in two Werner Herzog movies, and Tammy’s husband.
Nature, weather, cycling geek #CyclingBlueSky …and a little bit of photography
An API-platform for AI search to predict intent and deliver amazing search results
Free Algolia search for any dev docs - http://docsearch.algolia.com
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🌿 Tools | strategy | content | automations to turn your buyers into raving fans & repeat buyers
🌍 So you can make "change the world money"
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Somos el sindicato más votado en el sector de Contact Center.
#25AñosGenerandoDerechos y seguimos.
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AT WORK: Product Director #omnichannel #ConversationalAI #contactCenter #AI #NLP #CX #womenInTech
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Founder & Principal Analyst at Metric Sherpa. Keynote speaker, researcher, & business advisor helping organizations improve customer interactions. #CustomerExperience | #CustomerService | #ContactCenter | #CX
A business analyst at heart who enjoys delving into AI, ML, data engineering, data science, data analytics, and modeling. My views are my own.
You can also find me at threads: @sung.kim.mw
Customer Experience expert and advisor. Analyst by nature and profession. Tracking ongoing COVID data and risks because your health matters. Love music, film, photography & progressive causes. Opinions my own. He/Him
Author | Managing Partner ~ Proliferator Advisory & Consulting ( http://www.proliferator.net )
Research Analyst #NelsonHall focusing on #CyberResiliency, and Digital Transformation Technologies including #GenAI #RPA #AI #ProcessUnderstanding More at http://research.nelson-hall.com
Transforming customer experiences for growing B2B companies. #customerSupport #customerExperience #cxStrategy
Accélérateur de #growth par le #SocialSelling en B2B : élaboration de stratégie, conseil, méthodologie, et formation de vos équipes commerciales
FOLLOW ME for QUI QUOTES and QUI TAKEAWAYS.
Chief Experience Officer at @billquiseng.bsky.social and billquiseng.com. Award-winning Customer CARE Expert, Keynote Speaker, and Blogger
#b2c #customerservice #customerexperience #csat #custserv #custexp #cx
#DigitalTransformation #AI #ML #Analytics #DataScience #BigData #dataviz #insurtech #fintech #Insurance #Versicherung #ESG
Customer Advisory at SAS Institute | opinions are my own
linkedin.com/in/datatainer
