Citizens Advice Newcastle

On average, people who call and negotiate for money off their mobile and broadband bills can save more than £325.

But almost 1 in 5 people don’t negotiate or switch at all.

Here’s what you need to know about switching ⤵️
https://bit.ly/4mF0RDu

Whether you’ve just received your first ever energy bill, moved to a new supplier or just want to stay on top of your payments, our bill breakdown covers everything you need to know about your energy bills ⤵️
https://bit.ly/4nRnyW3

Do you know how much pension you'll need?


Our advice can help you understand how to manage your pension and what to do if you're nearing retirement ⤵️
https://bit.ly/4nHID5b

Thinking about buying your first home can be overwhelming.

From mortgages, to surveys, to putting an offer in and exchanging contracts — there’s lots to get your head around and consider.

Here’s our top tips to help you navigate the process ⤵️
https://bit.ly/457FRQo

Are you winter ready?

We could help you find grants and benefits to reduce your energy bills.

Find out more on our website⤵️
https://bit.ly/4gCv05f

Flight delays and compensation can be really frustrating.

Depending on the length and reason for the delay, you might be able to get compensation.

Here’s what you need to know ⤵️
https://bit.ly/3I2wgRY

If you have a child, you might be able to get extra money to help pay for essential costs like food, childcare and school costs.

Our advice can help ⤵️
https://bit.ly/4flTLlA

🏠 Are you sharing a home and renting with other people?


It’s important you know what type of tenancy you have - this can affect your rights and responsibilities.

Check our advice ⤵️
https://bit.ly/3Us0jVY

🔎 Have you tried budgeting? It can help you check:

➡️ What you’re earning and spending
➡️ Where you might be able to cut costs

Find out more on our website ⤵️
https://bit.ly/45GEZmj

Most workers are entitled to rest breaks but some jobs mean you don’t have an automatic legal right to breaks.

You might not be paid for your rest breaks - your employment contract will say if you are.

Find out more ⤵️
https://bit.ly/3I2umkH

Struggling with living costs?


You might be able to claim benefits or increase your current benefits.


We can help you ⤵️
https://bit.ly/4500oXE

🎫 If you’re buying event tickets online, it’s important you find out who the official ticket sellers are.

This makes sure the ticket you’re buying is genuine and at the original price.

Here’s what else you should know ⤵️
https://bit.ly/44jjw0F

Are you worried about gambling?

✅ Ask your bank to limit how much you spend on gambling
✅ Talk to someone about your gambling problem
✅ Get help if you’re in debt

Read more on our website ⤵️
https://bit.ly/3Hw3fNZ

Your employer is allowed to dismiss people, but if they do it unfairly you can challenge your dismissal.

There are some things you can check to see if your employer dismissed you unfairly.

We can help you understand your rights ⤵️
https://bit.ly/3GGPmfH

📢 120+ charities incl. @UNICEF_uk, @savechildrenuk & @NSPCC urge Ministers to put children’s rights into UK law.

England is falling behind Wales & Scotland, time to catch up.

Support amendments to the #ChildrensWellbeingBill today. 👧👦

#ChildRights

If you can't afford legal advice or support in court, you might be able to get free or cheaper help like legal aid.

It’s important to check what help is available to you.

Find out more on our website ⤵️
https://bit.ly/46jzgBL

Your supplier might increase your direct debit payments to pay for energy you used in the past - this is known as ‘back billing’.

❗ They usually can’t charge you for energy you’ve used over 12 months ago.

Find out more ⤵️
https://bit.ly/46gpSyP

⚠️ Client needs are becoming more complex.

But how can we get help to the people who need it more quickly?

Join @CitizensAdvice on 25 September, 2-3pm to hear more ⤵️
https://bit.ly/43QfkoL

#CADataInsights

You might be able to get Statutory Sick Pay when you're off work sick.

We can help you understand your rights.

Read more on our website ⤵️
https://bit.ly/3VApndU

Did you know that not everyone needs to pay the same amount of Council Tax?


You might be able to pay less, check on our website ⤵️
https://bit.ly/4mbH3Ys

❗It might be worth claiming Universal Credit if your income has dropped but you’re still working.

There’s no set level of income where you stop being eligible for Universal Credit - it depends on your situation.

Find out more ⤵️
https://bit.ly/4mbGU7m

🔑 Your landlord must follow certain rules if they want you to pay more rent.


It’s important that you know what your rights are and what steps you can take if your rent is increased.


Our advice can help ⤵️
https://bit.ly/43VvkWA

We’ve added our name to this regional letter coordinated by @nechildpoverty, alongside almost 90 other North East organisations.

📢 Calling on the Chancellor to end the two-child limit in Universal Credit.

#ChildPoverty #EndTwoChildLimit

👋 Starting university soon?

There’s a lot to navigate if you’re moving into student accommodation. We can help you understand your rights and responsibilities.

Check our online advice ⤵️
https://bit.ly/47ptgtq

If your parcel isn’t delivered, you can ask the seller to:

➡️ Check with the courier
➡️ Arrange a re-delivery
➡️ Cancel the order and get your money back

Check your consumer rights ⤵️
https://bit.ly/3Bdjs7F

⚠️ If you’ve been scammed, it’s important to protect yourself from more risks.

Let your bank know your financial information might have been stolen.

We can help you report the scam ⤵️
https://bit.ly/49VyP0r

When looking for a new job, you’ll usually need a reference from your old employer.

The reference has to be accurate and fair - your employer can’t say anything that’s not true.

Find out more ⤵️
https://bit.ly/3XDVJF0

🛑 ‘Identity theft’ is when someone uses your name to open new bank accounts, get credit or buy services.

This might have happened to you if you start getting bills or letters that you don’t know about.

Our advice can help you protect yourself ⤵️
https://bit.ly/3UHS4Fa

Are you applying for Universal Credit?

You’ll be asked questions about your situation, any income you get and your housing costs. This will decide how much Universal Credit you should get.

Our advice can help ⤵️
https://bit.ly/4gY1XbZ

You’ll have legal rights if something you bought is:
➡️ Broken or damaged
➡️ Unusable
➡️ Doesn’t match the seller’s description

Try our online tool to check your consumer rights ⤵️
https://bit.ly/4m9yiia