Todd Jonker

Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It) In 2003, a marketing consultant named Fred Reichheld lit the business world on fire with the Harvard Business Review article The One Number…

“People who believe in [Net Promoter Score] believe in something that doesn’t actually do what they want. NPS scores are the equivalent of a daily horoscope. There’s no science here, just faith.”

jmspool.medium.com/net-promoter...

Businesses built on open infrastructure have a responsibility to sustain it The global software ecosystem runs on open source infrastructure. As demand grows, we invite the businesses who rely on it most to play a larger role in sustaining it. Open source infrastructure is th...

blogs.eclipse.org/post/mike-mi...

In any other country, if federal agents fired upon journalists when unprovoked — what would we call it?

If federal agents marched down streets demanding papers — what would we say?

Authoritarianism — let’s not pretend it’s something else when it happens in our American cities.

- you clean up that banksy?
- sure did, your honour, leaving a perfect, permanent outline, imbuing the work with real fuckin gravitas while making its point better than the artist did himself just like you asked

A New Study Proves Criminalizing Homelessness Doesn’t Reduce Homelessness "The deterrence logic doesn’t hold": A recent analysis finds that encampments bans and other local ordinances aimed at unhoused populations don't actually lead to decreased homelessness.

Clearing encampments and throwing people in jail does NOTHING to actually get Americans off the streets.

Homelessness is not a personal failure, it’s a policy failure. Congress must pass my Housing Not Handcuffs Act with @frost.house.gov.

nextcity.org/urbanist-new...

After exactly 21 years, I’m leaving Amazon to focus on my own goals. I’ve never been more excited.

Stay tuned for what’s next!

Bring Back Those Long-Ass Gameshow Mics - Aftermath The long microphone used Bob Barker on the Price is Right and Gene Rayburn on Match Game haven't been produced in years. The world needs them.

Bring Back Those Long-Ass Game Show Mics - aftermath.site/bob-barker-m...

"AI-first" is the new Return To Office - Anil Dash A blog about making culture. Since 1999.

Bravo.
www.anildash.com//2025/04/19/...

‘An Overwhelmingly Negative And Demoralizing Force’: What It’s Like Working For A Company That’s Forcing AI On Its Developers - Aftermath 'I have had conversations about AI in a professional context that make me want to walk into the sea'

‘An Overwhelmingly Negative And Demoralizing Force’: What It’s Like Working For A Company That’s Forcing AI On Its Developers - aftermath.site/ai-video-gam...

Once our repo is public, I won't be shy with questions. 😁

Our current implementation predates the scope-set paper, so it follows the historical algorithm. Which means the code is SUPER hard to understand and probably buggy. Replacing it isn't a priority right now, but I'm itching to replace it.

It’s Amazon’s internal language, Fusion, coming soon to GitHub under the name Ion Fusion. Effectively a mini-Racket using Amazon Ion as its concrete syntax, aimed at simplifying Ion/JSON data processing.

This looks fantastic! As owner of a language that borrows much from Racket, this will be fascinating.

I’d particularly love to see how Racket implements binding resolution and scope sets.

Keep your messaging simple:

“Trump fired everyone in charge of airplane safety, and a week later planes started crashing into each other.”

That’s it. That’s the messaging. Don’t get bogged down disputing Trump’s false claims. Just blame him, in short and repeatable sentences.

➡️ January 20: FAA director fired
➡️ January 21: Air Traffic Controller hiring frozen
➡️ January 22: Aviation Safety Advisory Committee disbanded
➡️ January 28: Buyout/retirement demand sent to existing employees
➡️ January 29: First American mid-air collision in 16 years

Making America Great Again!

A quote on a wall that reads "RIP to the opportunities we missed because of shyness and low self-esteem"

Let 2025 be the year for us that this change

If there was a “coarsening” of society, surely it occurred when businesses were established to profit off denying people healthcare. The main joke people are making in response to Thompson’s death is merely to treat it with the bloodless bureaucratic indifference that these companies perfected.

Why does the archer have two right hands?

Deep analysis of this service’s underlying technology: dustycloud.org/blog/how-dec...

Today’s reason why Bluesky is better: community blocklists.

Crisis call volume has increased 700% at The Trevor Project. Trans Lifeline has seen a 300% increase. Consider donating to either or both of these organizations to help save LGBTQ youth.

Trevor: give.thetrevorproject.org/give/63307/#...

Trans Lifeline: give.translifeline.org/give/461718/...

Congrats to Bluesky engineering on keeping up with things!

This is a cool new neighborhood, and I hope the residents ensure it's a friendly one.