Matthew Standage

Supporting “Power Users” Isn’t Enough: 3 Complex-App User Types Complex-app users don’t always fit neatly into “novice” or “expert” labels. Designing for Legacy, Legend, and Learner users leads to more inclusive, effective systems.

Supporting “Power Users” Isn’t Enough: 3 Complex-App User Types - NN/g

Designing Use-Case Prompt Suggestions Use-case prompt suggestions show how to effectively prompt AI tools. They aid learnability and creativity, helping users explore what AI tools can do.

Designing Use-Case Prompt Suggestions - NN/g

UX Benchmarking vs. UX Success Metrics (Video) UX benchmarking allows us to track the long-term changes in the overall user experience of our product, while UX success metrics help us assess the short-term impact of a specific project or feature…

UX Benchmarking vs. UX Success Metrics (Video) - NN/g

AI Chatbots Discourage Error Checking AI hallucinations threaten the usefulness of LLM-generated text in professional environments, but today’s LLMs encourage users to take outputs at face value.

AI Chatbots Discourage Error Checking - NN/g by @nngroup

AI Design Tools Are Marginally Better: Status Update Despite improvements in narrow-scope AI design tools, most design-specific AI cannot replicate human designers’ output quality.

AI Design Tools Are Marginally Better: Status Update - NN/g by @nngroup

Why I’m Not Worried About My UX Job in the Era of AI AI is a new tool, not a replacement for UX professionals.

Why I’m Not Worried About My UX Job in the Era of AI - NN/g by @nngroup

The Return of the UX Generalist AI advances make UX generalists valuable, reversing the trend toward specialization. Understanding multiple disciplines is increasingly important.

The Return of the UX Generalist - NN/g by @nngroup

UXers Need to Think Like Product Leaders By adopting the mindset of a product leader, UXers can build support and buy-in within their company.

UXers Need to Think Like Product Leaders by @nngroup

Smartphones: New Devices, New Opportunities Two types of foldable smartphones blur the boundaries between traditional device sizes. Fold-out and flip phones create new viewports that hint at future smartphones.

Smartphones: New Devices, New Opportunities by @nngroup