Kathryn Townsend

70% of people feel the lack of disabled access has directly affected their goals, plans or aspirations. Written on white with teal background. There is a Euan's Guide logo in the bottom corner.

Of thousands of respondents 70% said the lack of disabled access has directly affected their goals, plans or aspirations - with only 7% feeling positive about the new government.

To view the full report visit www.euansguide.com/AccessSurvey

#AccessSurvey

#AXSChat
*Display features including increased font size & dark / light screen
*Security access - Push to PIN after 3rd attempt & forgotten PIN Procedure
*Parent & Child - secondary account holder, nominate guardian or carer. additional KYC for 3rd parties

Thank you @debraruh.bsky.social @neilmilliken.bsky.social @akwyz.com - sorry for forgetting the hashtags at the beginning, promise I'll brush up my BlueSky skillz before we're back on #AXSChat 🙈

"Collaboration can standardize accessibility practices, share best practices, and co-create inclusive solutions." Love this Debra! I have really found this to be true and an impactful and effective way to make change happen #AXSChat

A5 (cont'd). Features like spending limits (frequency and volume), ATM limits, payment notifications, simple interfaces, merchant restrictions... these will help ALL customers, but ESPECIALLY those with additional needs. #AXSChat

A6. One of the wonderful things about #accessibility conversations are that they are not commercial ones, so even within the banking sector there is huge appetite for collaboration and sharing of best practice. We should help one another rise up, when it comes to inclusion. #AXSChat

Thank you for having us along, and we look forward to reporting back to everyone on #AXSChat on the progress of #ProjectNemo, to support financial inclusion of people with a learning disability. Let us know what you think of the podcast and reach out to get involved! #FinTech #Accessibility

A5. I'm so excited by the work with @joannedewar.bsky.social to shine a spotlight on the needs of people with a learning disability; voices that are often neglected. We are challenging industry to make #FinTech and #Banking solutions for safe adult spending #AXSChat #ProjectNemo vimeo.com/1053320957

A4. Am 3 years in to 4 year voluntary role as UK Gov Disability Ambassador for the banking sector and I have relished the opportunity. I've focused on driving change on a small number of things rather than spreading thin. My 3 year impact report is here: www.ukfinance.org.uk/news-and-ins... #AXSChat

A3 (Cont'd). From a practical perspective, be part of industry groups like the one I run in the UK for FS providers - share best practice across industries. Use resources like these: www.lendingstandardsboard.org.uk/resources/ac... and www.signingbanks.uk #AXSChat

A3. Seek new tech solutions, learn from others doing new things. Most people still don't realise that long form written text isn't accessible for sign language users. Their first language is sign, a completely different language/structure. 'Listen' to Deaf people - don't make assumptions. #AXSChat

A4. I'm 3 years in to my 4 year voluntary role as UK Gov Disability Ambassador for the banking sector and I have relished the opportunity. I've focused on driving change on a small number of things rather than spreading thin. My 3 year impact report is here: www.ukfinance.org.uk/news-and-ins...

A3 (Cont'd). From a practical perspective, be part of industry groups like the one I run in the UK for FS providers - share best practice across industries. Use resources like these: www.lendingstandardsboard.org.uk/resources/ac... and www.signingbanks.uk

A3. Seek new tech solutions, learn from others doing new things. Most people still don't realise that long form written text isn't accessible for sign language users. Their first language is sign, it's a completely different language and structure. 'Listen' to Deaf people - don't make assumptions.

A2. Key challenges: The pace and volume of change in large FS organisations, coupled with complex technical and often legacy systems. Opportunities: Money is everywhere (!). When we get accessible and inclusive banking right, people are enabled to be independent - so important. Digital + human.

Please join us on #AXSChat - this is our first question.

A1. New services; engage & user test with disabled people! Existing services; review them often / monitor customer feedback and complaints and take action to fix things / continuously improve. Customers need different banking channels at diff times in their lifetime, not one accessible way #AXSChat

It's Tuesday and that means #AXSChat where we bring guests & the accessibility and disability inclusion community together to chat about topics relating to #Accessibility, technology and the human experience. This week our focus in on #FinTech and we are delighted to welcome @accesskat.bsky.social

Transforming Financial Services: Inclusion and Accessibility in Banking This episode explores the vital role of accessibility in fintech, highlighting efforts made by industry leaders to create inclusive financial solutions for individuals…

You can now watch our latest episode of #axschat.
We dive into accessibility in banking & fintech with Kathryn Townsend @accesskat.bsky.social , Emily Baum & Mark Horrocks.

@debraruh.bsky.social @neilmilliken.bsky.social

vimeo.com/1054983727

#Fintech #Disability

Here it is, you can catch the full recording of my wonderful #AXSChat with Neil, Debra & António 👇

Tune in to the live chat here on BlueSky on Tuesday 11th Feb at 8pm UK.

We’ll be talking all things accessibility and inclusion in financial services, along with my #ProjectNemo peers Emily & Mark.

Apologies for the typo on your name @debraruh.bsky.social, I don’t know how that pesky h snuck in the end when I wasn’t looking.

My first #BlueSky post AND my first #AXSChat, a double whammy!

Honoured to join Debrah, Neil & António for a discussion on my favourite topic: #accessibility and #inclusion in financial services, along with Emily & Mark from #ProjectNemo.

Looking forward to the chat next Tuesday 11th Feb at 8pm.