Olli Potter

Text on blue background: 532,451 people waited over 12 hours for a hospital bed between April 2024 to March 2025

Corridor care must not become normalised, with one in three people aged 90+ waiting over 12 hours to be seen, we need MPs to take emergency action.

Read our report 👉 https://bit.ly/3JCMQc2

We’ve published ‘Learning from the Best – celebrating patient experience innovations to help deliver the 10 Year Plan’, which maps the #PEN25 Awards winners to the Plan’s key chapters, and now includes direct links to the project presentations for easy learning: bit.ly/PEN10YearPlan.

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Where you’re born shouldn’t determine how long you live. Yet in the UK, differences in income, housing, and other factors can shorten lives by up to 16 years.

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The #NHS10YearPlan sets out a clear ambition: to build a healthcare system fit for the future, shifting care from hospitals to communities, from analogue to digital, and to strengthen quality, safety, and equity for all. Delivering that vision will also depend on how people experience care.

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In their new opinion piece for the @bmj.com, @chrisgrahamuk.bsky.social and @acoulter.bsky.social argue that patient voice is important for quality improvement – but that #NHS patients need support to ensure that their voices are heard and listened to.

Read the full piece: bit.ly/BMJSept25

Improvements in cancer care are benefitting some more than others England's cancer plan must amplify patient voices, address inequalities and improve support, ensuring person-centred care across pathways from diagnosis to survivorship, says Olli Potter

In @hsj.co.uk, our Policy & Public Affairs Manager, @ollipotter.bsky.social, discusses how amplifying the #patientvoice can drive improvement in #cancercare, drawing on the latest #NCPES results: bit.ly/HSJ-NCPES.

My take on last week’s NHS 10 year plan www.health.org.uk/features-and...

Great to be at #NHSConfedExpo this week, connecting with colleagues across the system who share our commitment to transforming care with patient experience front and centre.

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Desire Paths: What Might A Landscaper See In The Health System? | The King's Fund Desire paths are preferred routes that people take for quicker travel, but could the concept also help us to understand issues within the NHS, asks Luca Tiratelli.

“Desire paths are things that occur when the system, in this case the design of the paths, doesn’t match up with what people actually want.”

Luca Tiratelli explores what a landscaper might see in the health system.

buff.ly/WvsViWW

Picker responds to the Urgent and Emergency Care (UEC) plan 2025/26 We know the public are deeply concerned about access to urgent and emergency care, so this plan is a welcome step forward.

📢 Today the Department of Health and Social Care and @england.nhs.uk published the Urgent and Emergency Care Plan 2025/26.

📰 Our chief executive, @chrisgrahamuk.bsky.social, responded to the plan's publication - read our full comment: picker.org/research_ins...

#NHS #UEC #PersonCentredCare

Results from the 2024 Children and Young People's Patient Experience Survey show most children feel involved in their care, but there is room for improvement when it comes to emotional support.

Great to hear from so many inspiring speakers and delegates about engaging with patients, communities and staff to deliver person centred care at @pickereurope.bsky.social's person centred care symposium yesterday.

Here are a couple of photos from the day 👇

#PatientExperience #PersonCentredCare

What’s it like to work in a care home? I joined a shift to find out

Ministers want Britons to fill more of the sector’s 130,000 vacancies. Could you wipe, feed, smile and log every moment for £12.84 an hour? ⬇️

Stonewall responds to the UK dropping six places in this year's ILGA… The ILGA-Europe Rainbow Map ranks the legal and policy landscape for LGBTQ+ people across Europe. Today it has been announced that he UK has reached an…

🌍 The ILGA-Europe Rainbow Map ranks the legal and policy landscape for #LGBTQ+ people across Europe.

🚨 The latest rankings today shows the UK has reached an all-time low position of 22 out of 49.

This should be a wake-up call for the British government.

Read our statement ▶️ bit.ly/3S0iuB3

Independent commission into adult social care: terms of reference

The terms of reference for the Casey #socialcare commission are published today (though staff have been working for a while). There are concerns, particularly timing, but they should offer the scope Baroness Casey needs to do a thorough job. Thread below ⬇️ www.gov.uk/government/p...

Charts show relationship between changes in the NHS waiting list and changes in health-related benefit claims at the MSOA level from November 2019 to May 2024. Title states: "Areas with larger increases in NHS waits for elective hospital treatment between 2019 and 2024 did not on average have meaningfully larger increases in health-related benefit claims."

NEW: Longer NHS waiting lists do not appear to be a significant driver of the rise in health-related benefit claims.

@maxwarner.bsky.social & @benzaranko.bsky.social’s new report funded by @jrf-uk.bsky.social finds that the main explanation for rising benefit claims almost certainly lies elsewhere:

We will be celebrating Patient Experience Week all throughout this week! We'll be sharing podcasts, resources, and highlighting all of you're amazing work wherever we can. Tag us in to your posts and we'll do our bets to share as much as we can! #PXWeek #PatExp

YouTube video by Health Services Safety Investigations Body The impact of staff fatigue on patient safety

🆕REPORT: The impact of staff fatigue on patient safety.

Watch a short summary video: youtu.be/22F_qHCpo0o

Read the full report: www.hssib.org.uk/patient-safety-investigations/the-impact-of-staff-fatigue-on-patient-safety/investigation-report/

#PatientSafety #NHS #Healthcare

How person-centred improvement can help the NHS Olli Potter, senior policy officer at Picker explains why measures to improve the patient experience of waiting are essential to regaining public satisfaction in the NHS.

Olli Potter, senior policy officer at Picker explains why measures to improve the patient experience of waiting are essential to regaining public satisfaction in the NHS.

healthcaretoday.com/article/how-...

#healthcare #patientsafety #publichealth #patientsatisfaction

Bar chart shows % of respondents who want more information or more say in how decisions are made locally

✨ NEW findings from our polling with @ipsosintheuk.bsky.social into public attitudes to #localgov show the majority would like more info or more say in how decisions are taken.

This and all the results here ➡️ lgiu.org/publication/state-o...

Writing for @bmj.com, @chrisgrahamuk.bsky.social - Picker's chief executive - discusses the most recent #BritishSocialAttitudes survey, public confidence in the #NHS, and delivering a person centred #10YearPlan.

Link below 👇

@pickereurope.bsky.social
#PersonCentredCare #PatientExperience

General practice across England | Institute for Government What does patient satisfaction across England tell us about GPs surgeries' performance?

[NEW] What does patient satisfaction across England tell us about GPs surgeries' performance?

Our latest Performance Tracker Local takes a closer look at general practice across England www.instituteforgovernment.org.uk/publication/...

LGBT+ Sector Leaders Statement on Supreme Court Ruling.

Today is a challenging day, and we are deeply concerned at the widespread, harmful implications of today’s Supreme Court ruling. As LGBT+ organisations, we stand in solidarity with trans, intersex and non-binary folk as we navigate from here.

Our full statement: www.consortium.lgbt/lgbt-sector-...

Image shows text and an image of a young cancer patient. Text reads: Under 16 Cancer Patient Experience Survey. If you receive a survey in the post, have you say. Your feedback will help the NHS to improve cancer services for children and young people. For more information visit: https://www.under16cancerexperiencesurvey.co.uk/

Did you or your child receive the Under 16 Cancer Patient Experience Survey in the post recently? Your feedback could help the NHS and cancer charities improve services for children and young people with cancer. For more information please visit: www.under16cancerexperiencesurvey.co.uk

🚨 New report out now: Prescription for Outpatients, a joint publication by @rcphysicians.bsky.social & @patientsassoc.bsky.social

Together, we’re calling for urgent reform of outpatient care, a vital but often frustrating part of the NHS.

www.patients-association.org.uk/Blog/prescri...

New results from NHS Staff Survey for bank only workers published today👩‍⚕️🩺

More details on the key findings on our website, as well as in the infographic below 👇

📢Press statement: picker.org/research_ins...

📊Interactive results dashboard: nhssurveys.co.uk/nssb/survey-...

#NHSStaffSurvey #NHSBank

🩺 | NEW REPORT: Building an NHS fit for the future is a life-or-death challenge. A new IPPR report outlines three key reforms that could save £21bn annually and keep NHS spending sustainable.
www.ippr.org/articles/ref...

💡New findings from the 2024 #CommunityMentalHealthSurvey reveal ongoing struggles in accessing care.

🟣 33% waited over 3 months for treatment, worsening their mental health.
🔵 Only 40% of people felt they got the help they needed during a crisis.

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2024 BSA Survey data on public satisfaction with the NHS is out today via @thekingsfund.bsky.social & @nuffieldtrust.bsky.social. Results show:

‼️Record dissatisfaction with the NHS
‼️Widespread concern around waiting times
‼️Steepest declines around A&E
‼️72% don't think the NHS has enough staff

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Public Satisfaction With The NHS And Social Care In 2024 | BSA | The King's Fund This report explores public satisfaction with the NHS and social care in 2024. Just 1 in 5 people in 2024 said they were satisfied with the NHS. This is the lowest level of satisfaction recorded since...

[1/4] Just 1 in 5 people in 2024 said they were satisfied with the way the NHS is run according to our analysis of the @natcen.bsky.social #BritishSocialAttitudes survey with @nuffieldtrust.bsky.social. Read our new report.