Blessing Okpala, PhD

UX in Automated Customer Support: Building Empathy in Bots In UX today, bots can't replicate human warmth fully, but they can be designed to mirror it. Empathy in automated support is paramount. Blessing Okpala

I just published a new story on UX in automated customer support: building empathy in bots.

👉 Read it now www.linkedin.com/pulse/ux-aut...

#BlessingSeries #UXDesign #CustomerExperience #AI #Chatbots #EmpathyInDesign

🔮 #BlessingSeries Issue 13 – The Coke, the Water, and the UX of Double Standards And as designers, our job is not to judge that but to create experiences that support users in the messy middle between water and Coke. Blessing Okpala

Check out the latest article in my newsletter: 🔮 #BlessingSeries Issue 13 – The Coke, the Water, and the UX of Double Standards www.linkedin.com/pulse/blessi... via @LinkedIn
#BlessingSeries #UXDesign #AI #Userbehaviour

Blessing Okpala, PhD (@blessingokpala) ✨ From My Tribe to the Stars ✨ The International Astronomical Union (IAU) has named asteroid 149831 “Okeke” in honor of Professor Francisca Nneka Okeke, an Igbo physicist whose groundbreaking work on...

✨ From My Tribe to the Stars ✨
The International Astronomical Union (IAU) has named asteroid 149831 “Okeke” in honor of Prof. F. N. Okeke.

Read substack.com/@blessingokp...

#BlessingNuggets #STEM #GirlsInSTEM #WomenInSTEM #GlobalRecognition #ScienceForAll #IgboAmaka #ProudlyIgbo

Food for Thought!

AI gives you the first 40%,

but the remaining 60% is where your creativity shines!

#BlessingNuggets #AI #Creativity #CreativeThinking #Creators #Designers

👋 Hi Bluesky!
I’m Blessing, a product designer who writes about #UXDesign #empathy, #AI #ProductDesign

I blend human stories + technology to create experiences that serve people. Excited to connect with curious minds & peeps exploring how AI + UX can shape a more inclusive future

#BlessingNuggets