Monika Swiatek

I always start with reading Welsh and looking where English starts, but when I see, it's too late. It's quite tricky with longer text about roadworks 🫣
Different colours sound great!

Roadmap - GOV.UK GOV.UK is the digital home for the UK government. It’s run by the Government Digital Service (GDS), and we’re always working to better meet user needs. This is our current roadmap, which takes us thro...

Frozen in time?
"Last updated: January 2022"
www.gov.uk/roadmap

But actually, a question for you @martinjordan.com Regarding people from devolved nations (Wales in my case) sharing this guidance, how you think we could call it to make it clear it's from "central' gov 🤔 not Welsh gov?

You're right, it's my bad naming habit after working for the local gov, trying to differentiate these.

All central gov guidance in one place 😍 #ServiceDesign #DesignPatterns
dev.reuselibrary.service.justice.gov.uk

It reminds the old gravestone style. Perhaps the obituary writer got an extra gig in the news section...

There should be a place in hell for people sending their account details for payment as an image... 🤦🏼‍♀️

A bright yellow book cover with bold black type. The book is titled: Transforming public services for a modern Wales by Ann Kempster, Dafydd Vaughan, Jo Carter and Nia Campbell.

👀 🏴󠁧󠁢󠁷󠁬󠁳󠁿

Test print of our book arrived today.
Watch this space…

This time before bed when you need to check value of the Pi number...
*Somehow I remembered it's about 3 🤯

Why public design is more important than ever GDS reform expert, Alice Goldman, examines the value of public design to governments now.

Yes to that!
publicpolicydesign.blog.gov.uk/2025/08/07/w...

AI tools used by English councils downplay women’s health issues, study finds Exclusive: LSE research finds risk of gender bias in care decisions made based on AI summaries of case notes

Automated bias, here we go...
"Artificial intelligence tools used by more than half of England’s councils are downplaying women’s physical and mental health issues and risk creating gender bias in care decisions, research has found"
www.theguardian.com/technology/2...

Cat stretching by the book

And you? what are you reading now?
Expand, stretching the future by design, starts pretty well.

Cat takes it literally.

Knowing that information on the internet age fast, why 95% of pages do not have publication dates?
So many times, looking for an up to date information, I started reading something to realize halfway that it's an update from five years ago...
Add publication dates to your content, please!

‘We can hear their saliva’: why are so many actors suddenly using microphones? From Greek tragedy to Chekhov to Rosamund Pike in Inter Alia, handheld mics are everywhere on stage right now. Is this a thrilling innovation – or a pointless fad?

Different digital transformation 😉 www.theguardian.com/stage/2025/a...

Enough of the billionaires and their big tech. ‘Frugal tech’ will build us all a better world | Eleanor Drage Titans like Musk would love us to believe innovation means top-down solutions that only enrich the wealthy. In fact, we all have the power, says Eleanor Drage, research fellow at Cambridge University

Nice read. Pragmatic approaches in tech www.theguardian.com/commentisfre...

And posts from Cathy Dutton
cathydutton.co.uk/posts/

I can also recommend "Content Transformation: Planning, strategy, culture change" written by Hinrich von Haaren
He highlights the need for culture change and is walking readers through mechanisms influencing the process of service transformation using principles of UCD/HCS SD.

On a good side, you'll be done by 10!
(Writing from my bed... contemplating what to do next 😅 #LazySaturday) weekend mornings fly way too fast!

Weeknote 20 July
medium.com/user-centere...

Banksy Is A Woman—And A Pissed Off One, Too What the world mistakenly assumes about Banksy is the art’s most profound message.

Really interesting perspective medium.com/the-virago/b...

Great example of introducing UCD to the organisation with strong legal constraints and low digital maturity.
Also it's good to see the influence of GDS and an example of building on its foundations

Thanks for sharing that Martin! I can see so many parallels to what we're experiencing in the NHS Wales (especially regarding low digital maturity and strong legal constraints which make introduction of UCD to the service pretty difficult. It was great to see the result of the whole 2 years journey.

Knowing (by now) how risk awerse is #healthcare sector, #UserResearch and #ServiceDesign should be their good friends!
These are tools to minimise the risk of failure in delivery of new or improved services.
Why there is so little attention to these two disciplines?

New book: Systemic Service Design | Mani I I’ve been saying for years that Systemic Design is the natural evolution of design and of designers' methods and processes, and approaches. Also, that 'Strategic Design' is the only way f...

Interesting synergy coming
from systemic a service design coming together.
www.linkedin.com/posts/mani-u...

Can the 365 family of tools have a disclaimer, "you're not an idiot X feature may be disabled for you, don't look for it for hours just speak to your 365 admin"
🤯

‘We remember as true things that never even happened’: Julian Barnes on memory and changing his mind The Booker-prize winning novelist reflects on the times in his life when recollection and imagination have intertwined, and wonders whether we can ever rely on our brains to provide us with the truth

Great read about the quirky nature of memory
www.theguardian.com/books/2025/m...
#book

What surfing and service design have in common If you’re not comfortable with change and ambiguity, you won’t enjoy service design (SD) or surfing, but if you are, you’ll thrive…

Finally!!! I published my post about service design and surfing.
If you wonder what these two have in common, have a read 😄
#ServiceDesign
I wonder how many people can draw parallels between their work and passion
medium.com/usability-af...

The question is how do you talk about UR in such environment?
And how you communicate UR activities to the external world... UR, engagement? Or any marketing lingo? (I came across that)

I wonder if other UCD people working in organisations in health/research area experienced coworkers being triggered by the word ,"research" even with "user" coming before it? I feel they have a set of assumptions and expectations related to the academic research not differentiating it from UR.

Monika Swiatek - Bevan Commission How Can User-Centered Design Drive the Implementation of Digital Transformation in Healthcare

bevancommission.org/monika-swiat...