Bob E Hayes

OpenAI to Open-Source Some of the A.I. Systems Behind ChatGPT In a major shift, the company is “open sourcing” two A.I. systems, freely sharing the technology with outside researchers and businesses.

OpenAI to #OpenSource Some of the #AI Systems Behind ChatGPT

www.nytimes.com/2025...

GenerativeAI

The Battle for AI-Driven CX: Ecosystems vs. Acquisitions The question now isn’t which approach is right. It’s which approach better maps to how enterprises want to work.

The Battle for AI-Driven #CX: Ecosystems vs. Acquisitions

www.nojitter.com/con...

#ArtificialIntelligence

Omnichannel Customer Experience: Why Most Strategies Still Fail Billions spent. Trust lost. We break down the cultural and operational failures behind today’s disconnected customer experiences.

Omnichannel #CustomerExperience: Why Most Strategies Still Fail

Investments in omnichannel #CX often fail due to four core issues: data silos, inconsistency across channels, mismatched customer expectations, and organizational silos.

www.cmswire.com/cust...

Google says its new ‘world model’ could train AI robots in virtual warehouses Genie 3 is latest step towards human-level artificial general intelligence, tech company claims

Google says its new ‘world model’ could train #AI #robots in virtual warehouses

www.theguardian.com/...

#AGI #GenerativeAI

A Conjecture on a Fundamental Trade-off between Certainty and Scope in Symbolic and #GenerativeAI by Luciano Floridi

papers.ssrn.com/sol3...

🔊BREAKING: RFK Jr. canceled nearly $500M in mRNA contracts: even as this tech shows promise in targeting & destroying cancer. 👀
If you thought they were hiding the cure for cancer… you were right.
🧬 mRNA = instruction to fight disease. RFK = fear, lies and lives lost.
🔗 tinyurl.com/yc6tkkc7

AI can enhance the customer experience, but it can also ruin their reputation. Companies must first identify their goals and understand their customers' needs before implementing AI solutions. What specific problems is your company trying to solve with AI, and how do you plan to measure success?

Slopocalypse Now The Horror

Slopocalypse Now

"The #AI industry magic sauce of “scaling” hasn’t made the enshittification situation better; it has made it worse." ~ @garymarcus.bsky.social

garymarcus.substack....

#AISlop

All the Water Rising (A Follow Up)

All the Water Rising

"And, how vulnerable would you say we currently are, as a culture, story-wise? Do we seem to have a firm grip on what’s real? A strong grasp of what’s true? Would you say we’re not easily coaxed or beguiled?" ~ @guinz.bsky.social

amandaguinzburg.subs...

#GenerativeAI

What's next for AI at DeepMind, Google's artificial intelligence lab | 60 Minutes At Google DeepMind, researchers are chasing what’s called artificial general intelligence: a silicon intellect as versatile as a human's, but with superhuman speed and knowledge.

What's next for AI at DeepMind, Google's #artificialintelligence lab | @60minutes.bsky.social

www.cbsnews.com/vide...

#AGI

The books arrived!

The new books arrived, looking great! @michaelemann.bsky.social @peterhotezmdphd.bsky.social @publicaffairs1796.bsky.social

Building A Newspaper Out of the Internet with Molly White Podcast Episode · Better Offline · 08/06/2025 · 35m

Here's this week's Better Offline. I'm joined by @molly.wiki to talk about how RSS can purify your news experience, the challenge of the newsletter economy, and what gives her optimism for the future.

podcasts.apple.com/us/podcast/b...
linktr.ee/betteroffline

When AI makes customer experience feel personal | MarTech Great CX starts with purpose, not technology. Create smart, human-centered experiences by focusing on what really matters.

When #AI makes #customerexperience feel personal

"Companies that succeed with AI begin not with technology, but with purpose. They ask foundational questions: 
1. What real business or customer problem are we solving?
2. What is the intended outcome?"

martech.org/when-ai-...

38M! 🎉

Apple reportedly has a 'stripped-down' AI chatbot to compete with ChatGPT in the works A quietly-formed team within Apple named Answers, Knowledge and Information is working on the in-house AI chatbot.

Apple reportedly has a 'stripped-down' AI #chatbot to compete with #ChatGPT in the works

www.engadget.com/ai/...

#GenerativeAI

This is not journalism.

AI is doing job interviews now—but candidates say they'd rather risk staying unemployed than talk to another robot Job-seekers tell Fortune they’re outright refusing to do AI interviews, calling them dehumanizing and a red flag for bad company culture.

#AI is doing job interviews now—but candidates say they'd rather risk staying unemployed than talk to another robot

fortune.com/2025/08/...

#HR #GenerativeAI

ChatGPT users shocked to learn their chats were in Google search results OpenAI scrambles to remove personal ChatGPT conversations from Google results.

#ChatGPT users shocked to learn their chats were in Google search results

"They do something, they try it out on the population, and see if somebody complains." ~ @carissaveliz.bsky.social

arstechnica.com/tech...

#privacy #GenerativeAI

I’m Not panicking. I’m Outraged. Read more here.

I have been the subject of many spurious accusations and politically motivated attacks, but this one is in a class by itself. According to Tulsi Gabbard — the nation’s top intelligence official — my refusal to post on Twitter is being reviewed by the Department of Justice as evidence of wrongdoing.

He fled Boko Haram and helped build an award-winning restaurant. Now he’s facing deportation. Paul Dama left Nigeria after being kidnapped in 2018. His detention feels like "a second kidnapping," says his sister.

Paul Dama left Nigeria after being kidnapped in 2018. His detention by ICE now feels like “a second kidnapping,” says his sister.

“I felt like someone just sucked my blood, my air. Like, how do you live?"

Anthropic beats OpenAI as the top LLM provider for business - and it's not even close A new report explores the state of LLMs in the enterprise.

"Anthropic has established itself as the premier enterprise AI company through its Claude family of #LLMs, achieving remarkable 1,000% year-over-year growth to reach $3 billion in annual recurring revenue."

www.zdnet.com/articl...

#GenerativeAI

The Ultimate Guide to CPUs, GPUs, NPUs, and TPUs for AI/ML: Performance, Use Cases, and Key Differences The Ultimate Guide to CPUs, GPUs, NPUs, and TPUs for AI/ML: Performance, Use Cases, and Key Differences

The Ultimate Guide to CPUs, GPUs, NPUs, and TPUs for AI/ML: Performance, Use Cases, and Key Differences

www.marktechpost.com...

#ArtificialIntelligence

AI Agents have, so far, mostly been a dud Last year, big tech couldn’t stop talking about how AI “agents” would be the next big thing in 2025. It hasn’t quite turned out that way.

"Without #neurosymbolicAI that is more deeply integrated in systems as a whole, with rich world models as a central component, ... following the approach I laid out five years ago, I just don’t see how agents can work out." ~ @garymarcus.bsky.social

garymarcus.substack....

#AIAgents #GenerativeAI

Unlocking better CX and EX The voice of the customer is a foundational pillar for transforming both employee and customer experiences.

Unlocking better #CX and EX

“We cannot just rely on #NPS. It’s a relationship measure, not a transactional one. You cannot reduce the state of your #customerexperience to a single number.”

www.itweb.co.za/arti...

Heard something about AI Lately? Have those two letters shown up in just about every app you use - whether you want them to or not? Yeah. Same. These days, it seems like you can’t go an hour without hearing that Artificial Intelligence is going to radically remake our world. But… is it? There’s so “It’s All Marketing” - Dr. Timnit Gebru on the Smoke and Mirrors of AI Hype - Part I

“It’s All Marketing” - Dr. @TimnitGebru.bsky.social on the Smoke and Mirrors of #AIHype - Part I

www.youtube.com/watc...

#GenerativeAI

Exclusive: Google is indexing ChatGPT conversations, potentially exposing sensitive user data Thousands of shared ChatGPT chats are now appearing in Google search results.

The ChatGPT privacy breach reveals a deeper truth about how we design technology for humans. When "share" doesn't mean what users think it means, we've failed at human-centered design... 🧵
www.fastcompany.com/91376687/goo...

The Overlooked #Climate Risks of #ArtificialIntelligence

techpolicy.press/the...

#energy

Pritzker signs two laws against rogue towing companies, use of AI therapists The laws close a loophole where illegal tow operators re-register under a new business name and ban AI bots from posing as therapists.

Pritzker signs two laws against rogue towing companies, use of #AI therapists

www.cbsnews.com/chic...

Backlash to Delta's AI pricing shows the tightrope companies walk when it comes to AI When Delta said it was ramping up AI-powered ticket pricing, backlash was swift. It showed a common problem facing companies in the age of AI.

Delta AI Pricing Backlash Shows Tightrope Companies Walk With #AI

www.businessinsider....

#CustomerExperience