Citizens Advice Rutland

Something wrong with an item you’ve bought?

You’ll have legal rights if the item you bought is:
➡️ Not of satisfactory quality
➡️ Not fit for purpose
➡️ Not what was advertised or doesn’t match the seller’s description

You might be entitled to a refund, repair or replacement.
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Renting with other people?

Find out about your rights and responsibilities ⤵️
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We are Citizens Advice. We are the people’s champion. We’ve been around for 85 years helping people solve problems.

We give free, impartial and completely independent advice to millions of people every year.

We are Citizens Advice, the people's champion ⤵️

Grants and benefits to help you pay your energy bills Grants, benefits and other support, including Warm Home Discount, Winter Fuel Payment and Cold Weather Payment or Winter Heating Payment.

Are you worried about energy bills? 📈

Our advice can help ⤵️

Challenging a rent increase Find out if you can challenge your section 13 rent increase for free at a tribunal and check what evidence you need to send with your application.

🔑 Your landlord must follow certain rules if they want you to pay more rent.

It’s important that you know what your rights are and what steps you can take if your rent is increased.

Our advice can help ⤵️

🔎 It’s important you check if you can claim benefits or increase your current benefits.
We have lots of general benefits advice on our website to help you understand ⤵️
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Come and see us next week at the Veteran's Coffee Morning at the Old Buttercross restaurant. We'll be there letting people know about services available locally 👋

Moving home – dealing with your energy supply What to tell your current supplier before you move, how to set up a new supply at your new property, where to get more help.

👋 Are you moving home?

Make sure you let your energy supplier know so you don’t end up paying too much for your gas and electricity, or paying for energy you didn’t use.

We can help you understand what steps you should take, take a look at our website.

👀 Looking for a new job? You’ll usually need a reference from your old employer.

The reference has to be accurate and fair - your employer can’t say anything that’s not true.

Find out more ⤵️
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If you want to appeal a parking ticket, the process will depend on the type of ticket you received. It can be a:

➡️ Penalty Charge Notice or an Excess Charge Notice
➡️ Parking Charge Notice
➡️ Fixed Penalty Notice

Our advice can help ⤵️
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Workplace pensions Types of pensions provided by employers including occupational, personal and stakeholder pensions and what happens when you change jobs.

A workplace pension scheme is a way of saving for your retirement.

The contributions are taken directly from your wages. Your employer might also contribute to the scheme.

We can help you understand ⤵️

😟 Are you worried about the wellbeing of your loved one?

Reaching out could help them know that someone cares and there is support available.

The Samaritans share useful guidance on this ⤵️

✅ Budgeting can help you understand what you’re earning and spending and where you might be able to cut costs.

Here’s how you can get started with budgeting ⤵️
https://buff.ly/46L1K6h

Report fake or counterfeit goods You have the legal right to a refund if you’ve bought something that’s fake or counterfeit - how to claim, reporting traders.

🛍️ You have the legal right to a refund if you’ve bought something that’s fake or counterfeit.

Check your consumer rights ⤵️

Mortgage problems Check what help is available if you’re struggling with your mortgage payments, and what to do if your mortgage lender wants to evict you

Managing mortgage payments can help you stay in control of your finances. We can support you with:

➡️ Planning your budget
➡️ Dealing with mortgage increases and income drops
➡️ Knowing what to do when you face difficulties

Our advice ⤵️

Citizens Advice Data Insights: Debt - Barriers to Recovery There’s a debt crisis - with few ways out

People are in debt.

We’re seeing this with the increase in the number of people coming to us for help with debt, and the size of the debt burden.

But why is it increasing? Join @CitizensAdvice on 25 February, 2-3pm to hear more ⤵️
https://buff.ly/4grwugJ #CADataInsights

If you’re struggling to pay your credit card Find out what to do if you are struggling to pay your credit card debt and how you can start to clear the debt you have.

💳 Facing issues paying your credit card?

There’s things you can do to improve your situation.

Our advice can help you ⤵️

Today is #SaferInternetDay!

Join us and UK Safer Internet Centre in creating a better internet.

Find out more ⤵️
https://buff.ly/2VXeItJ

Problem with a used car Find out your rights if you've bought a used car and something has gone wrong. You may have a legal right to a repair, the cost of a repair, or some or all of your money back.

🚗 If there’s something wrong with your used car, you might have a legal right to a repair, the cost of a repair, or some or all of your money back.

We can help you understand what you’re entitled to ⤵️

🏠 If you’re renting privately, your landlord is responsible for most major repairs to your home like pipes, heating and gas safety.
You should check your tenancy agreement to find out if your landlord is responsible for any other repairs.
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Come and say hello to us at Exton Village Hall on Tuesday. We'll be there letting people know about the services available in our local community.

If you’re behind on your rent payments, you should:

📝 Check how much rent you owe
📞 Talk to your landlord about the arrears
🔍 Get help to pay off the rent arrears

Our online advice can help you ⤵️
https://buff.ly/3Z0JVeN

❗ Reporting scams can help track down and stop scammers - this prevents others from being scammed.

Don't feel embarrassed about reporting a scam.

We can help you ⤵️
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It’s important to know what happens if you can’t pay your water bills and what help is available to you.

✅ You might be able to get support if you’re on benefits.

Here’s what you need to know ⤵️
https://buff.ly/3YXuRjG

🚄 Has your train journey been delayed or cancelled?

You might be able to get a refund or compensation.

Check what you’re entitled to ⤵️
https://buff.ly/3um4F4U

Taking rest breaks at work Find out what rest breaks you should get at work and what to do if your employer won't let you take them.

Most workers are entitled to rest breaks but some jobs mean you don’t have an automatic legal right to breaks.

You might not be paid for your rest breaks - your employment contract will say if you are.

Find out more ⤵️

Hello Bluesky!
We'll be sharing regular posts from our service on Bluesky from today 👋