Krisztina Patocs

Why Kindness Isn’t a Nice to Have Organizations that neglect kindness face significant consequences, including employee turnover, absenteeism, eroded trust, poor communication, and customer dissatisfaction. Conversely, workplaces that...

hbr.org/2025/07/why-... ecstatic to share our new HBR piece on why we need to get tough on kindness! @amycedmondson.bsky.social @thomas Lee @hbr.org

The image has the Care Opinion logo, a house with a hospital emblem as decorative element and a direct quote, which reads the following: “I cannot stress enough how blown away we were by the care provided by the [Hospital at Home] team. It’s a holistic service which jumped into action, reviewed and changed all my mother’s medication and a team of nurses came in daily to look after her in the comfort of her own home.”

A relative shared how @nhsforthvalley.bsky.social's #HospitalAtHome team cared for their 83-year-old mother during serious illness.

They described the support as holistic, responsive, and “life-changing".

Read the full story on @careopinion.org.uk 👇
www.careopinion.org.uk/1380285

Listening, learning, improving – How Care Opinion supports NHS England's 10 Year vision Update from Care Opinion

NHS England says that by 2026, patient feedback should reach clinicians + drive change.

At @careopinion.org.uk , we’ve been making that happen for 20 years.

Curious how it works?
Read my new blog: 👇 www.careopinion.org.uk/blogposts/12...

#CareOpinion #NHS #PatientFeedback #HealthCare

This image has the Care Opinion logo and two decorative speech bubble elements, along with some text. The text reads the following: "My deepest thanks go to Amy and the incredible team at Perth CAMHS for their truly remarkable work and dedication."

This powerful story describes the impact of #mentalillness on a young person and her family. With support from the #CAMHS team @nhstayside.bsky.social, she found safety, trust and a space to heal. She slowly rebuilt her confidence and rediscovered her love for life.
🔗 www.careopinion.org.uk/1361251

This image has the Care Opinion logo, a decorative element of hands holding a thank you sign and a quote directly from the author, which reads the following: My therapist was Anne. I cannot put into words how wonderful she is at her job. She made me feel comfortable from the beginning and allowed us to use humour within the sessions so they weren't extremely formal. This put me at ease and helped to quickly build a trusting relationship.

Today’s story comes from someone who lived with an eating disorder for 20 years. Their life began to change after receiving support from Anne through #Inclusion’s Psychological Therapies Service. #MPFT

💬 “She’s really helped to change my life.”

Read the story👉 www.careopinion.org.uk/1367469

This image features a decorative element of an adult hand holding a baby’s hand, the Care Opinion logo, and a direct quote from the story, which reads as follows: “You gave our son the best start, and you gave us the strength and support to walk through it beside him. You were there at a time when we were at our most vulnerable, and you held us up. We will never, ever forget that.”

Every person in this story, from the midwife who acted in seconds to the domestic staff who brought a quiet cup of tea, made a difference at @nhshighland.scot.nhs.uk.

This is not a story that can be summed up in one quote. It’s one to be read in full and felt deeply. www.careopinion.org.uk/1369110

How interesting to read about the origins of @careopinioncanada.bsky.social 💓

www.careopinion.ca/blogposts/17...

Fife Health & Social Care Partnership: First HSCP to reach 1,000 stories! Update from Care Opinion

🎉 We’re thrilled to celebrate #Fife Health & Social Care Partnership as the first #HSCP in Scotland to surpass 1,000 stories on @careopinion.org.uk!
Read @charlotteborthwick.bsky.social's blog to discover the voices, values, and teams behind this milestone. www.careopinion.org.uk/blogposts/12...

In this picture, there is a Care Opinion logo and some decorative elements along with a quote directly from the story, which reads the following: Thank you both (Amanda and Mandy) for your dedication and kindness. You have truly changed my life for the better, and I am deeply appreciative of everything you have done for me.

💬 “You have truly changed my life for the better.”

In a heartfelt story, one person shares the life-changing impact of receiving an #ADHD diagnosis later in life and the incredible support they received from Amanda & Mandy at @rdash-nhs.bsky.social throughout.
🔗 www.careopinion.org.uk/1370461

Microsoft Virtual Events Powered by Teams Microsoft Virtual Events Powered by Teams

And that's a wrap...what a super spring conference we have had! Thank you to all our fab speakers and hosts! Excitingly, we have our autumn conference date which is on 23rd October. Here's the link to register and we hope to see you there! events.teams.microsoft.com/event/4feed0... #COconf25

Kelly's words really resonated with me from the session with @careopinioncanada.bsky.social: "Stories are data with heart". The conversation is so inspiring and thank you for sharing your journey with us! #COconf25

Such an interesting conversation between @jamesfm55.bsky.social, Prof Ingrid Nembhard and Prof Rachel Grob. Research Chat 25 is now live at #COconf25. "Everybody has a story".

Such exciting developments ahead for @careopinion.org.uk. I'm delighted to be part of this wonderful family and can't wait to see all the great things that lie ahead. 🥳

This picture has information about Care Opinion being shortlisted as finalist for the Large Social Enterprise of the Year award at the Social Enterprise Yorkshire and Humber awards.

We are thrilled to share the news that we have been shortlisted for the Large Social Enterprise of the Year award at the Social Enterprise Yorkshire and Humber awards 2024. Wish us luck🤞 #SEYHAwards

This image shows a screenshot of the 'Tell Your Story' feature on the Care Opinion site. The text reads as follows: Tell Your Story Tell us about an experience of health care or social care within the last 3 years. Your story might be about you, or someone close to you. You can say what happened, what was good, and what could have been better. You can use words, or pictures, or both, to help you tell your story. It might take 5 or 10 minutes. If you need immediate help, these advice/support services may be able to help. What happens to your story? We read your story and show it on this web site if we can. (Sometimes we can't.) We ask for your email so we can let you know when we publish your story. But we never share your confidential information with anyone else. (Privacy policy) We also email health or care staff who need to see your story. Often, they will reply to you here. If they do, we let you know. Services we work with Hospitals, ambulances and emergency care Community services, hospices and mental health care Many general practices Dental care in hospitals, but not local dentists Care homes and care at home for adults, in England and Scotland If you prefer, watch a signed video (BSL or ISL) about this site

💬 Have a health or social care experience in the UK to share?
Visit @careopinion.org.uk and click “Tell Your Story” to share what went well or what could’ve been better. Your feedback is shared with the relevant health or care staff, helping make a real impact.
🔗 www.careopinion.org.uk/tellyourstory

Care Opinion in 2 minutes A short animation telling you what Care Opinion is all about.

🎥 Ever wondered how Care Opinion works?
In just 2 minutes, learn how stories make their way from sharing your experience to reaching the health and care teams who can use your feedback to improve. We’ve just hit 700,000 stories, each one helping to create better care.
🔗 vimeo.com/215724873

The image is a Christmas card and it read the following: Season greetings! Wishing you moments of peace, joy, and warmth this festive season. From the Care opinion team to Everyone.

Sending our warmest wishes to everyone for a season filled with peace and joy. Take care and enjoy the time in your own special way!

🔔 On the Twelfth Day of Christmas with @careopinion.org.uk, we’re celebrating the power of change! From growth and learning to driving innovation, change is at the heart of everything we do. It's been a joy to share this journey with you.
🔗 www.careopinion.org.uk/info/advent-...

Why I enjoy responding to stories Update from Herefordshire and Worcestershire Health and Care NHS Trust

"It is important for me to gather @careopinion.org.uk feedback into our Stroke Programme Board."

New blog from Sarah Hudson, H+W Healthcare NHS 👍

www.careopinion.org.uk/blogposts/12...

My reflections on the wonderful medical student presentations, and an end of year thank you to our amazing @careopinion.org.uk team, it's a privilege to work alongside each one of them 💖