Heat Trust

Graphic with quote from Heat Trust’s consultation response: “Ofgem is delivering mixed messages to heat network consumers as the sector’s future regulator – simultaneously promising them equivalent protections to gas and electricity consumers, while working to improve gas and electricity outcomes in a way that leaves heat network consumers behind”.

Ofgem’s proposed energy debt relief scheme excludes heat network consumers, who were hit hardest by the energy crisis and aren’t protected by its price cap.

With Ofgem soon to be the sector's regulator, heat network consumers mustn't be an afterthought or sidebar in its work.

tinyurl.com/3ykfyruw

28.08.2025 15:01 — 👍 0    🔁 3    💬 0    📌 0

I'm on BBC London News this evening (6.30pm) talking about the cost issues that heat network customers have faced over the past few years and the need for government action.

Here's the BBC web news story: www.bbc.co.uk/news/article...

Shorter lunchtime bulletin here: www.bbc.co.uk/iplayer/epis...

24.07.2025 14:46 — 👍 2    🔁 1    💬 0    📌 0

https://heattrust.org/news-events/198-ofgem-s-fair-pricing-plans-still-fall-short-for-heat-network-customers

NEWS: Ofgem’s fair pricing plans still fall short for heat network customers
“Ofgem’s proposals around price regulation do not yet deliver the level of fairness or price protection that heat network customers deserve."
#heatnetworks #consumers #ofgem

heattrust.org/news-events/...

21.07.2025 16:30 — 👍 1    🔁 1    💬 0    📌 1

Progress with heat network regulation welcomed, but government needs to go further to protect consumers Heat Trust is all about protecting heat network customers. We are an independent, non-profit consumer champion for heat networks that holds suppliers to account for the benefit of everyone involved. W...

NEWS: Heat Trust warns that planned government regulations for #HeatNetworks need to go further.

Recent progress is welcome but fails to address the root cause of high prices, risks a two-tier outage compensation system and is silent on who pays for improvement works.

heattrust.org/news-events/...

07.04.2025 12:19 — 👍 1    🔁 1    💬 0    📌 0

Heat Trust welcomes new Energy Ombudsman service for all heat network consumers Heat Trust is all about protecting heat network customers. We are an independent, non-profit consumer champion for heat networks that holds suppliers to account for the benefit of everyone involved. W...

NEWS: Heat Trust welcomes new Energy Ombudsman service for #HeatNetworks

It's great to see that all heat network consumers now have the ability to go to the Energy Ombudsman – a right that those on Heat Trust registered heat networks have enjoyed for a decade.

heattrust.org/news-events/...

07.04.2025 12:11 — 👍 1    🔁 2    💬 0    📌 0

🎉 It’s Heat Trust’s ninth birthday! Since our scheme’s launch on 25 Nov 2015, we’ve grown from protecting 15,000 heat network consumers to 85,000 today. We’re very proud of how our small non-profit organisation has paved the way for future
@ofgem.bsky.social regulation of #heatnetworks.

25.11.2024 22:29 — 👍 3    🔁 2    💬 0    📌 0

Heat Trust updates its guidance to support customers this winter Heat Trust is all about protecting heat network customers. We are an independent, non-profit consumer champion for heat networks that holds suppliers to account for the benefit of everyone involved. W...

NEWS: Consumer champion launches updated guidance for heat suppliers on supporting customers through the winter

With icy weather blasting Britain this week, Heat Trust has published updated guidance on how heat suppliers can support their customers.

#energy #heating
heattrust.org/news-events/...

20.11.2024 15:52 — 👍 2    🔁 2    💬 0    📌 0

Consumer champion calls on government to act on communal heating bills Heat Trust is all about protecting heat network customers. We are an independent, non-profit consumer champion for heat networks that holds suppliers to account for the benefit of everyone involved. W...

NEWS: Consumer champion calls on government to act on communal heating bills

Heat Trust has urged the government to take action to lower the cost of heat for customers on heat networks.

#Energy #consumers #costofliving

heattrust.org/news-events/...

@miattafahnbulleh.bsky.social

15.11.2024 11:18 — 👍 3    🔁 2    💬 0    📌 0