Joe Taylor Jr.

Real-Time Impact: Building Websites That Measure Mission Progress Continuously | Johns and Taylor The psychology of real-time transparency transforms donor behavior Mission-driven organizations face a fundamental challenge: proving their impact in an era ...

When charity:water implemented their real-time tracking system linking every donor dollar to specific water projects with GPS coordinates, they experienced a 350% increase in site traffic and 300% increase in total visitors.

Read more 👉 https:// lttr.ai/AjH9A

#webdevelopment #nonprofit

Real-Time Impact: Building Websites That Measure Mission Progress Continuously | Johns and Taylor The psychology of real-time transparency transforms donor behavior Mission-driven organizations face a fundamental challenge: proving their impact in an era ...

For mission-driven organizations, real-time impact measurement isn't just about technology—it's about honoring the trust donors place in their work.

Read more 👉 https:// lttr.ai/AjH89

#webdevelopment #nonprofit

Marginally Better S01E13: The Waiting Game Winners Americans spend 37 billion hours a year waiting—about 118 hours per person—but smart brands are turning that dead time into delight. In this episode of Marginally Better, Joe Taylor, Jr. breaks down...

A Wharton study found that this “conversational culture” makes waiting feel social rather than solitary.

Read more 👉 https:// lttr.ai/AjH88

#customerexperience #customerservice #userexperience

Real-Time Impact: Building Websites That Measure Mission Progress Continuously | Johns and Taylor The psychology of real-time transparency transforms donor behavior Mission-driven organizations face a fundamental challenge: proving their impact in an era ...

Organizations implementing transparent real-time donor tracking see higher retention rates, increased average gift sizes, and improved stakeholder trust.

Read more 👉 https:// lttr.ai/AjH87

#webdevelopment #nonprofit

The WordPress Advantage for Mission-Driven Organizations: Security, Scalability, and Strategic Flexibility | Johns and Taylor I've spent the last few decades helping mission-driven organizations transform their digital presence, and I've seen firsthand how the right platf ...

When nonprofit leaders ask me why 58% of their peers choose WordPress, I don't start with technical specifications—I start with outcomes.

Read more 👉 https:// lttr.ai/Ajqe5

#wordpress #nonprofit #webdevelopment

Marginally Better S01E04 When Customer Experience Goes Wrong: AI Promises, Survey Fatigue, and Subscription Traps AI gone rogue, broken feedback loops, and cancellation nightmares—this episode of Marginally Better exposes how even well-intentioned customer experience efforts can backfire.

When organizations tie NPS scores to employee compensation, as many companies now do, it tempts staff to focus on gaming the rating instead of actually helping customers.

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#podcast #customerservice #userexperience

The Science Behind Extended Website Development Timelines | Johns and Taylor Comprehensive research reveals that rushed website projects fail at rates exceeding 65%. Taking a little extra time to roadmap and iterate your ideas (like ...

The financial impact proves substantial: 10% increases in scope lead to 30%+ increases in costs due to compounding effects, while 37% of projects fail due to insufficient scope definition.

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#agiledevelopment #webdevelopment #nonprofit

The End of the Digital Brochure: Why Mission-Driven Organizations Need Strategic Websites | Johns and Taylor Address the paradigm shift from static information repositories to dynamic platforms that drive measurable outcomes. The era of the digital brochure is over ...

Strategic websites begin with a thorough, collaborative examination of user needs and the organizational mission.

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#webdevelopment #nonprofit #userexperience

So excited for these cats’ groundbreaking French EDM album

Marginally Better S01E05 Small Is the New Smart: Why Simplicity Wins in Customer Experience Is your small business secretly holding the upper hand? In this episode of, we explore why the tiniest companies are winning big in a world of sky-high customer expectations.

From punk rock accounting to handwritten thank-you notes, discover how lean teams are outpacing giants by delivering faster, simpler, and more human experiences.

Read more 👉 https:// lttr.ai/AjldG

#CustomerService #Podcasts #NetPromoterScore

Marginally Better S01E13: The Waiting Game Winners Americans spend 37 billion hours a year waiting—about 118 hours per person—but smart brands are turning that dead time into delight. In this episode of Marginally Better, Joe Taylor, Jr. breaks down...

Researchers have a name for our deepest frustration with waiting: “The DMV Effect.” It's that special combination of inefficiency, indifference, and inevitability that makes certain waits feel like punishment.

Read more 👉 https:// lttr.ai/AjH8u

#customerexperience #customerservice #userexperience

Marginally Better S01E10: Designing for Trust: Inside the Privacy Economy Joe Taylor, Jr. explores why privacy is becoming a luxury good, how small businesses are winning with trust-first strategies, and the economic realities behind “free” services.

A UX designer recently wrote about sitting in yet another meeting where executives demanded they design for “trust” and “transparency” while simultaneously asking them to implement dark patterns to boost conversion rates.

Read more 👉 https:// lttr.ai/AjjGB

#userexperience #customerexperience #ux

Marginally Better S01E12: The Ghost Kitchen Customer Catastrophe Ever ordered from three “different” restaurants and gotten the same fries, same sticker, same address? This episode of Marginally Better digs into the ghost-kitchen gold rush—and the trust crisis...

Whether you're running a real restaurant, a virtual empire, or a transparent food hall, remember: Customers aren't just buying food.

Read more 👉 https:// lttr.ai/AjH8n

#customerservice #customerexperience #ghostkitchen

Marginally Better S01E13: The Waiting Game Winners Americans spend 37 billion hours a year waiting—about 118 hours per person—but smart brands are turning that dead time into delight. In this episode of Marginally Better, Joe Taylor, Jr. breaks down...

This episode: how Disney turns queues into attractions, why Trader Joe's long lines actually help their business, and the psychological tricks that make 10 minutes feel like 5 – or 50.

Read more 👉 https:// lttr.ai/AjH8m

#customerexperience #customerservice #userexperience

Marginally Better S01E14: The Senior Surge Opportunity In this episode of Marginally Better, Joe Taylor, Jr. breaks down the trillion-dollar gap between who has the money and who businesses design for—spotlighting winners, common “youngsplaining” mistakes,...

Marginally Better S01E14: The Senior Surge Opportunity▸ https:// lttr.ai/AjbQi

#podcasts #customerexperience #customerservice

Future-Proofing Your Mission: Adaptive Digital Strategy for Uncertain Times | Johns and Taylor Every organization faces a moment when everything they thought was permanent suddenly isn't. The playbook gets thrown out. The assumptions get challeng ...

Future-Proofing Your Mission: Adaptive Digital Strategy for Uncertain Times▸ https:// lttr.ai/AjbJM

#nonprofits #webdevelopment #websitedevelopment

Marginally Better S01E12: The Ghost Kitchen Customer Catastrophe Ever ordered from three “different” restaurants and gotten the same fries, same sticker, same address? This episode of Marginally Better digs into the ghost-kitchen gold rush—and the trust crisis...

According to reporting by Wisk.ai and The Food Corridor, some ghost kitchen facilities house 20 or more virtual brands.

Read more 👉 https:// lttr.ai/AjY62

#customerservice #customerexperience #ghostkitchen

Marginally Better S01E12: The Ghost Kitchen Customer Catastrophe Ever ordered from three “different” restaurants and gotten the same fries, same sticker, same address? This episode of Marginally Better digs into the ghost-kitchen gold rush—and the trust crisis...

CloudKitchens, founded by former Uber CEO Travis Kalanick, operates facilities where dozens of brands pump out food with no storefronts, no dining rooms, no physical presence at all.

Read more 👉 https:// lttr.ai/AjYyE

#customerservice #customerexperience #ghostkitchen

Marginally Better S01E03: The Experience Revolution: From Broken Systems to Billion-Dollar Opportunities | Johns and Taylor In this episode of Marginally Better, Joe Taylor, Jr. explores how accessibility, government innovation, and the delicate balance between UX and CX are rede ...

But one online buyer contacted customer service about an astronomical shipping charge, representatives repeatedly told her it was a third-party seller problem and they refused to take responsibility.

Read more 👉 https:// lttr.ai/AjWlK

#customerexperience #userexperience #podcasts

The Stakeholder Alignment Challenge: Building Consensus for Website Transformation | Johns and Taylor When nonprofits embark on website transformation projects, 37% fail due to stakeholder misalignment, according to data compiled by project management resear ...

Successful consensus-building in nonprofit technology projects requires sophisticated facilitation methods suited to diverse stakeholder groups.

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#webdevelopment #nonprofits #userexperience

From Overwhelm to Optimization: Managing Website Transformation Without Burning Out Your Team | Johns and Taylor Here's the thing about website transformations: they're supposed to solve problems, not create new ones. Yet I keep hearing the same story from mi ...

For nonprofits, add what researchers call the “nonprofit starvation cycle”—chronic underfunding of overhead that forces teams to operate on fumes

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#nonprofit #webdevelopment #userexperience

Justifying Website Investment to Nonprofit Boards | Johns and Taylor Every nonprofit leader knows this moment. The board meeting where you need to ask for $20,000 or more for a new website. The room gets quiet. Board members ...

A website that converts one-time donors to monthly supporters pays for itself exponentially.

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#nonprofit #webdevelopment #userexperience

Pretty sure every place I have ever worked, including my current agency, would view sharing company credentials this way as immediate grounds for termination. (We have third party services for income verfication already!)

Marginally Better S01E11: The Repair Renaissance What if telling customers not to buy is the smartest growth move you can make? In this episode of Marginally Better, Joe Taylor, Jr. explores the Repair Renaissance—from Patagonia’s “Don’t Buy...

In 2023 alone, Repair Cafés around the world saved over 1.4 million pounds of broken appliances from going to a landfill.

Read more 👉 https:// lttr.ai/AjH8W

#userexperience #UX #customerexperience

Marginally Better S01E03 The Experience Revolution: From Broken Systems to Billion-Dollar Opportunities In this episode of Marginally Better, Joe Taylor, Jr. explores how accessibility, government innovation, and the delicate balance between UX and CX are redefining what it means to serve customers in the...

On this episode of Marginally Better, we'll explore the great experience divide where brilliant user interfaces meet catastrophic customer service.

Read more 👉 https:// lttr.ai/AjOUy

#CustomerExperience #UserExperience #Podcasts

Integration Without Isolation: Connecting Your Website to Your Mission-Critical Systems | Johns and Taylor Your development director just spent two hours copying donor stories between your CRM, website, and email platform. Your communications team can't pers ...

Every minute your team spends copying content between systems is a minute not spent advancing your mission.

Read more 👉 https:// lttr.ai/AjOPi

#nonprofit #webdevelopment #crm

Marginally Better S01E13: The Waiting Game Winners Americans spend 37 billion hours a year waiting—about 118 hours per person—but smart brands are turning that dead time into delight. In this episode of Marginally Better, Joe Taylor, Jr. breaks down...

Marginally Better S01E13: The Waiting Game Winners▸ https:// lttr.ai/AjJcZ

#customerexperience #customerservice #userexperience

Real-Time Impact: Building Websites That Measure Mission Progress Continuously | Johns and Taylor The psychology of real-time transparency transforms donor behavior Mission-driven organizations face a fundamental challenge: proving their impact in an era ...

Real-Time Impact: Building Websites That Measure Mission Progress Continuously▸ https:// lttr.ai/AjJWG

#webdevelopment #nonprofit

Marginally Better S01E11: The Repair Renaissance What if telling customers not to buy is the smartest growth move you can make? In this episode of Marginally Better, Joe Taylor, Jr. explores the Repair Renaissance—from Patagonia’s “Don’t Buy...

This episode: We examine “AI-augmented designers” – people who understand user psychology, can manage business strategy, and can direct AI like a conductor leading an orchestra.

Read more 👉 https:// lttr.ai/AjG8L

#userexperience #UX #customerexperience

Marginally Better S01E10: Designing for Trust: Inside the Privacy Economy Joe Taylor, Jr. explores why privacy is becoming a luxury good, how small businesses are winning with trust-first strategies, and the economic realities behind “free” services.

In this episode of Marginally Better: a “privacy paradox” where 86% of people claim to care about data protection, but most will hand over personal details for even the smallest convenience.

Read more 👉 https:// lttr.ai/Ai9z7

#userexperience #customerexperience #ux